Can I create workflows on echowin platform ?

Yes, you can create unlimited workflows on your EchoWin platform. To create one, simply go to the 'Training Instructions' section under Agent Training and describe your workflows in plain English, just as you would explain them to a new hire. Be sure to include all the necessary tools your agent needs to complete the job.

For example, if you want your agent to send callers your Calendly link when they ask for scheduling, simply state in plain English: "When someone asks for scheduling, send them this link (URL)." Then, add the 'Send Text Message to Caller' tool and configure it accordingly.