AI Engine and Capabilities
Multi-Platform Integration
Deploy your AI employees across various platforms seamlessly. From web interfaces to popular communication tools like Slack and Microsoft Teams, ensure your AI workforce maintains a consistent presence.
Advanced AI Autonomy
Create AI employees capable of autonomous decision-making, task execution, and complex problem-solving, enhancing productivity across your organization.
Proactive Engagement
Empower your AI employees to initiate conversations, schedule meetings, and reach out to team members or clients when necessary, improving overall workflow efficiency.
Dhyan Knowledge Engine
Our proprietary knowledge retrieval system allows your AI employees to access and utilize information accurately, ensuring they provide the most relevant and up-to-date responses.
Natural Language Processing
Leverage advanced language models like GPT-4 Turbo and Claude 3 Sonnet to enable your AI employees to understand and communicate in natural language, facilitating seamless interactions with human team members.
Training and Management
API Access
Integrate AI employees into your existing systems and workflows with our comprehensive API, allowing for custom implementations and extended functionality.
AI Employee Creator
Use our intuitive, AI-powered wizard to design and customize AI employees tailored to your specific organizational needs and roles.
Role-Specific Instructions
Fine-tune your AI employees with custom instructions and personas, ensuring they align perfectly with their designated roles and your company culture.
Company Knowledge Integration
Train your AI employees using your company's website, ensuring they have up-to-date information about your organization's structure, products, and services.
Document-Based Learning
Enhance your AI employees' knowledge by uploading relevant documents, allowing them to learn from your company's policies, procedures, and best practices.
Testing Environment
Evaluate your AI employees in before deploying them to real-world tasks and interactions.
Contact and Customer Management
Customer Stage Tracking
Doesn't matter if it's your sales pipeline or pizza delivery status, stage tracking in echowin has you covered.
Built In CRM
Manage your contacts and their details, along with notes, lead stage tracking etc. Your agent can magically update your CRM based on the call.
Multi Team Management
Manage multiple teams and their scenarios from a single account. Invite your team members.
Contact Management
Built in contact management to keep track of your callers and their details.
Magic Contacts
Never miss an important contact. echowin auto-adds new callers to your contacts, complete with caller ID and details.
Blocked Numbers
Block unwanted callers from reaching you. echowin will automatically block known spam callers.
Call Handling and Integration
Call Cleaner
Smart call monitoring system that detects calls that were made to waste your time (robocalls, silent calls that do not hang up etc.) and automatically ends them.
Smart Transfers
Your callers will be transferred to the appropriate department, person or other type of group based on their intent. Say goodbye to pressing 4 for sales.
Location Transfers
Transfer your callers to the location closest to them by asking them for their location and automatically matching them to the closest location.
Google Calendar Integration
Handle end to end scheduling with Google Calendar integration. Let your callers book appointments with you.
Text Messages
Send your callers important information like website links, addresses, scheduling links etc via text messages dynamically.
Phone Number
Choose a new number, port your existing one, or forward your calls to us. Regardless of your carrier, we ensure a seamless setup.
Parallel Calls
Eliminate hold times with our capability to handle multiple simultaneous calls, amplifying customer satisfaction.
Webhook Integration
Send and receive data from your echowin system to your other systems using webhooks.
7000+ App Integrations
Integrate with your favorite apps and services with Zapier to automate your workflows and boost productivity.
Analytics and Insights
Sentiment Analysis
Get a sentiment analysis of your calls including stats on if the callers are happy, sad, angry etc. Understand how your callers are feeling and improve your customer experience.
Usage Alerts
Receive a usage alert email when your agent consumes the specified threshold minutes.
Actionable Insights
Have actionable insights like 'Your callers were mostly interested in product X this week' delivered directly to your inbox. Find patterns and improve your business.
Call Summaries
Get key insights and summary of your calls after they are completed. Use this to monitor your calls, train your agent and improve your customer experience.
Call Logs
Get detailed logs of your calls, including the caller's phone number, duration, and more.
Call Analytics
Gain valuable insights into your call data with our analytics dashboard. Understand your callers better and make informed decisions.
Live Transcripts
Get real time transcripts of your calls as they happen. Use this to monitor your calls, train your agent and improve your customer experience.
Emailed Insights
Get transcripts and summaries of your calls emailed to you, as soon as they are completed.
Voice and Audio
Named Entity Detection
Our novel technology ensures your AI agent accurately understands rare and hard to pronounce names of businesses or callers.
Omni Language Engine
Our new language engine allowing your callers to speak in any language and your agent to respond in any language.
HD Audio
Your callers will hear high definition crystal clear audio, thanks to our HD audio support. Only available on select carriers.
Key Phrases
Teach your agent to listen for specific keywords and respond accordingly. Great for understanding proprietary names, unique keywords and uncommon abbreviations.
Voice Selection
Pick from over 25+ AI powered voices for your agent. Match the voice to your brand's identity and enhance your customer's call experience.
Voice Speed
Adjust the speed of your agent's voice to match your brand's identity and enhance your customer's call experience.
Infrastructure and Scalability
Scalable Infrastructure
Our infrastructure auto scales based on demand and can handle large spikes in call volume without any issues. We also have multiple layers of fault tolerance and redundancy.
Self Serve Cloud Platform
Our self serve platform lets you scale your business without any intervention from us. You can get up and running in minutes.
Always Available
With our 24/7 answering service, be assured that your customers are always heard, and never missed.
Featured In
As a law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.
Our Partners
Modern Call Answering Platform
[ Codename Dhaulagiri ]
Delightful Phone Calls
Experience Remarkably Smooth Conversations
Powerful Automations
Build Your Dream Workflows with Ease
Complete Transparency
Powerful Analytics & Dynamic Transcripts
Seamless Training
Get up and running in minutes
Your dedicated AI solutions developer, Cubie is always there to help you instantly design complex workflows without writing a single line of code. With our powerful flow designer called Scenario Builder, you can automate any workflow that your business needs.
Instant Setup
Connect
Configure
Call
Real-Time Call Transcripts
Experience effortless call management with echowin's live transcripts. Track your conversations in real time via our intuitive client portal that also works on mobile devices, always staying in tune with your client's needs and concerns. Stay updated, stay ahead.
Pricing Calculator
echowin AI Cost:
$29.99/month
Platform: $29.99/mo
Usage: $0.00/mo
First 100 minutes free!
Human Equivalent:
$3537.60/month
Estimated cost of hiring human agents to answer calls.
Why echowin is More Cost-Effective
The human cost estimate factors in salaries, benefits, training, management overhead, and scalability challenges. As call volume increases, so does the complexity of managing a larger team, leading to higher costs. echowin eliminates these issues with its AI-powered system, providing consistent quality and instant scalability at a fraction of the cost. Plus, echowin operates 24/7 without overtime or shift differentials!
