Essentials to terms of Service:
The purpose of the terms of service: The terms of service should clearly state the purpose of the agreement and the scope of the services that are being provided. The rights and responsibilities of the parties involved: The terms of service should outline the rights and responsibilities of both the business and you. This may include things like payment terms, cancellation policies, and limitations of liability.
Applicable laws and regulations: The terms of service should be written in compliance with all applicable laws and regulations. This may include consumer protection laws, privacy laws, and other relevant legal requirements.
Dispute resolution: The terms of service should outline how disputes between the business and you will be resolved. This may include arbitration clauses or other alternative dispute resolution methods.
Changes to the terms of service: The terms of service should include provisions for how changes to the agreement will be communicated and implemented.
Overall, the key is to ensure that the terms of service are clear, comprehensive, and fair to both the business and you.
Purpose of the terms of Service:
The purpose of this agreement is to outline the terms and conditions under which echowin (referred to as 'echowin') will provide services (the 'Services') including but not limited to receiving, processing of incoming calls and fulfillment of customer queries and requests to small businesses (referred to as 'You'). By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Services.
echowin will receive and process incoming calls on behalf of you and help fulfill your customers' queries and requests to the best of its abilities. echowin will use the latest artificial intelligence technology to provide accurate and efficient service.
echowin will use all its abilities and efforts to make the Services available at all times. However, the Services may be subject to interruptions, delays, or other issues due to maintenance, repairs, upgrades, or other factors beyond the echowin's control. echowin will do its best to update you about such issues. You agree that echowin will not be liable for any losses or damages resulting from any unavailability of the Services.
Service Fees and Payments:
You agree to pay the applicable fees for the Services (the 'Fees' ') as set forth on the echowin’s website or as otherwise agreed upon by echowin and you. The Fees are subject to change at echowin's discretion, and echowin will provide you with notice of any changes to the Fees. Payment is due on the first day of each month, and echowin may suspend Services if payment is not received on time.
All Fees are payable in advance and are non-refundable, except as required by applicable law. You are responsible for providing echowin with accurate billing and contact information, and you agree to promptly update this information if it changes.
You may cancel the Services at any time by providing cancellation request using echowin’s web portal to notify echowin. echowin may also terminate this agreement if you fail to pay the monthly fee or otherwise breach the terms of this agreement. These terms of service will remain in effect until terminated by you or echowin.
Limitation of Liability:
Any disputes arising under this agreement will be resolved through mediation, and if necessary, arbitration. The arbitration shall be conducted in accordance with the rules of the American Arbitration Association.
echowin provides its services on an 'as is' and 'as available' basis, without any warranties of any kind, whether express, implied, or statutory. echowin will do its best but can’t guarantee the accuracy, completeness, timeliness, reliability, or availability of its services. echowin not be liable for any loss or damage arising from your use of its services.
Changes to the Terms of Service:
echowin may make changes to these Terms of Service at any time by providing notice via. customer web portal to you. The Client's continued use of the Services after the changes are made will constitute acceptance of the revised terms.
Data Privacy and Security:
echowin takes the privacy and security of your data very seriously. echowin will only collect, use, and share your personal and business information as necessary to provide the agreed-upon services and as required by law. We will implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
echowin will keep any confidential information that you provide to us, including information about your business and your customers, strictly confidential and will not disclose it to any third parties without your prior written consent, unless required by law.