Build AI AgentsIn Minutes

Get training suggestions for your agent based on the call analysis. Use this to train your agent and improve its performance.

Integrate AI Agents into your existing systems and workflows with our comprehensive API, allowing for custom implementations and extended functionality.

Instruct your AI agents with simple and easy to understand instructions just by typing. Your agents will follow these instructions to the letter and do exactly what you want.

Train your AI Agents using your company's website. Ensure they have up-to-date information about your organization's structure, products, and services.

Enhance your AI Agents' knowledge by uploading relevant documents, allowing them to learn from your company's policies, procedures, and best practices.

Evaluate your AI Agents in our testing environment (chat, phone and voice) before deploying them to real-world tasks and interactions.

Doesn't matter if it's your sales pipeline or pizza delivery status, stage tracking in echowin has you covered.

Visualize your customer journey with our Kanban board. Track the status of your customers and their interactions with your business.

Manage your contacts and their details, along with notes, lead stage tracking etc. Your agent can magically update your CRM based on the call.

Manage multiple teams and their scenarios from a single account. Invite your team members.

Built in contact management to keep track of your callers and their details.

Never miss an important contact. echowin auto-adds new callers to your contacts, complete with caller ID and details.

Block unwanted callers from reaching you. echowin will automatically block known spam callers.

Tailor your CRM to your specific needs with custom fields. Create, edit, and manage custom attributes for contacts, allowing you to track industry-specific or unique data points effortlessly.

Instruct your agent to perform specific actions when callers press certain digits, such as transferring to support or changing languages.

Instruct your agent to perform specific tasks after the conversation or phone call has ended, enhancing follow-up processes.

Smart call monitoring system that detects calls that were made to waste your time (robocalls, silent calls that do not hang up etc.) and automatically ends them.

Your callers will be transferred to the appropriate department, person or other type of group based on their intent. Say goodbye to pressing 4 for sales.

Handle end to end scheduling with Google Calendar integration. Let your callers book appointments with you.

Send your callers important information like website links, addresses, scheduling links etc via text messages dynamically.

Choose a new number, port your existing one, or forward your calls to us. Regardless of your carrier, we ensure a seamless setup.

Eliminate hold times with our capability to handle multiple simultaneous calls, amplifying customer satisfaction.

Send and receive data from your echowin system to your other systems using webhooks.

Integrate with your favorite apps and services with Zapier to automate your workflows and boost productivity.

Your calls are automatically recorded and stored in your account. You can download them, play them back and use them for analytics and training.

AI automatically scores each call from 0-10 based on multiple factors like call outcome, customer satisfaction, and goal completion. Quickly identify successful calls and areas for improvement.

Our emotion and sentiment detection system will provide you information on your caller's state. Understand how your callers are feeling and improve your customer experience.

Receive a usage alert email when your agent consumes the specified threshold minutes.

Have actionable insights like 'Your callers were mostly interested in product X this week' delivered directly to your inbox. Find patterns and improve your business.

Get key insights and summary of your calls after they are completed. Use this to monitor your calls, train your agent and improve your customer experience.

Get detailed logs of your calls, including the caller's phone number, duration, and more.

Gain valuable insights into your call data with our analytics dashboard. Understand your callers better and make informed decisions.

Get real time transcripts of your calls as they happen. Use this to monitor your calls, train your agent and improve your customer experience.

Get the transcript of the transferred portion of the call. Use this to gather insights from the transferred call.

Get transcripts and summaries of your calls emailed to you, as soon as they are completed.

Our agents naturally handle mid-conversation interruptions, allowing for more fluid, human-like dialogue. Callers can interject or change topics seamlessly without disrupting the conversation flow.

Our novel technology ensures your AI agent accurately understands rare and hard to pronounce names of businesses or callers.

Our new language engine allowing your callers to speak in any language and your agent to respond in any language.

Your callers will hear high definition crystal clear audio, thanks to our HD audio support. Only available on select carriers.

Teach your agent to listen for specific keywords and respond accordingly. Great for understanding proprietary names, unique keywords and uncommon abbreviations.

Pick from over 25+ AI powered voices for your agent. Match the voice to your brand's identity and enhance your customer's call experience.

Adjust the speed of your agent's voice to match your brand's identity and enhance your customer's call experience.

Our infrastructure auto scales based on demand and can handle large spikes in call volume without any issues. We also have multiple layers of fault tolerance and redundancy.

Our self serve platform lets you scale your business without any intervention from us. You can get up and running in minutes.

With our 24/7 answering service, be assured that your customers are always heard, and never missed.