The Complete AI Platform
Built for Scale
Everything you need to build, train, and deploy AI agents across phone, chat, and Discord. From rapid prototyping to enterprise-scale deployment—all in one powerful platform.
Lightning Fast
AI Engine
Our Speedy model delivers ultra-low latency responses in under 750ms—40% faster than before. Switch between Speedy and Brainy models based on your needs for the perfect balance of speed and intelligence.
Autonomous
Agentic AI
AI agents that think, plan, and act. They autonomously handle complex tasks, call external tools, and take multiple actions to solve problems—enhancing their effectiveness beyond simple question-answering.
Available Actions
HD Voice
24/7 Available
Website Widget
Customizable
Bot Integration
Server Ready
Deploy Once
Run Everywhere
One AI agent, multiple platforms. Deploy seamlessly across phone calls, website chat widgets, and Discord servers. Your AI workforce maintains consistent intelligence and personality everywhere.
AI-Powered
Optimization
Agent Doctor analyzes your setup and provides personalized insights. Get health checks, optimization suggestions, and performance improvements to ensure your AI agents operate at peak efficiency.
3 improvements suggested
All configured correctly
Optimization Tips
Add more FAQs for better coverage
Enable sentiment analysis for insights
Voice selection is optimal
Positive
Satisfied customer
2:47
Active call
Call Scoring
Auto Summary
Transfer Logs
Complete
Operational Visibility
Never lose sight of your operations. Monitor live transcripts as calls happen, review diarized transcripts for transfers, analyze caller sentiment in real-time, and access comprehensive call recordings and summaries—ensuring complete transparency even after deploying your AI agents.
Magic Instructions
Create optimized AI prompts with minimal input. Our cutting-edge engine automatically handles real-world challenges with just a click.
Smart Scheduling
End-to-end Google Calendar integration. Let your AI agents handle appointment bookings, rescheduling, and calendar management seamlessly.
Advanced Voice Tech
35+ HD voices, interruption handling, and emotion detection. Experience natural conversations with crystal-clear audio quality.
7000+ Integrations
Connect to your entire tech stack via Zapier, webhooks, and APIs. Automate workflows and let your AI agents take actions during conversations.
Train Like You're Teaching
A Human Employee
No coding, no complex flows, no technical jargon. Just write instructions in plain English and your AI agent understands exactly what to do.
Write Instructions
In Plain English
Type instructions just like you'd explain tasks to a new team member. Include business hours, procedures, FAQs, and response guidelines. Your AI instantly understands and follows them.
We are open Monday-Friday 9AM-6PM EST.
When a caller wants to schedule an appointment:
1. Check available slots using the calendar tool
2. Confirm the date and time with the caller
3. Send confirmation email with details
Send emails during conversations
Book appointments & check slots
Text message notifications
Create contacts & notes
Tool Instructions Example
- Always confirm email address first
- Include appointment details in subject
- Send within 5 minutes of booking
Enable Actions
With One Click
Give your agent superpowers with pre-built tools. Send emails, book appointments, update CRM, transfer calls, and more. Just toggle on what you need and add simple instructions.
Expand Knowledge
Automatically
Import your website, upload documents, or add Q&A pairs. Your agent learns from all your content and can answer questions about products, services, policies, and more—no manual programming needed.
15 pages indexed
AI Engine and Capabilities
Speedy Engine
Our Speedy model is now out of beta, offering 10-40% faster responses with ultra-low latency (<750ms). Switch between Speedy and Brainy models based on your needs for optimal performance.
Agentic AI
Our AI agents can autonomously plan complex steps, call external tools, and take multiple actions to perform complex operations, enhancing their problem-solving capabilities and overall effectiveness.
Multi-Platform Integration
Deploy your AI agents across various platforms seamlessly. From web chatbot to phone calls to Discord channels, ensure your AI workforce maintains a consistent presence.
State of the Art AI
Our Orchestra V3 AI engine blends and orchestrates the latest and greatest large language models, ensuring your AI agents are always up to date and performant.
Outbound Campaigns
Empower your AI Agents to initiate conversations and phone calls for you. Create campaigns, schedule them and let your AI agents handle the rest.
Dhyan Knowledge Engine
Our proprietary knowledge retrieval system allows your AI Agents to access and utilize information accurately, ensuring they provide the most relevant and up-to-date responses.
Natural Language Understanding
Leverage state of the art models to understand and communicate in natural language, facilitating seamless interactions with human team members.
Switch Agent
Enable your AI agent to seamlessly switch to another agent as needed, based on specific scenarios or instructions.
Multi-Language Support
Choose from over 30 languages for your agent, with the ability to set a default language and switch on demand during conversations.
Tool Integration
Empower your AI agents with the ability to use various tools like sending emails, texts, or triggering Zapier actions, enhancing their capability to perform complex tasks autonomously.
Training and Management
Agent Doctor
Get a comprehensive health check of your agent with personalized insights. Agent Doctor analyzes your instructions, tools, and configuration to suggest optimizations for maximum performance.
API Access
Integrate AI Agents into your existing systems and workflows with our comprehensive API, allowing for custom implementations and extended functionality.
Magic Instructions
With just minimal instructions, our cutting-edge AI engine automatically creates optimized prompts tailored to handle real-world challenges. Streamline your AI workflows with the click of a button!
Knowledge Integration
Train your AI Agents using your company's website. Ensure they have up-to-date information about your organization's structure, products, and services.
Document-Based Learning
Enhance your AI Agents' knowledge by uploading relevant documents, allowing them to learn from your company's policies, procedures, and best practices.
Testing Environment
Test your AI receptionist using a test phone number without purchasing one. Voice chat mode now available in the portal for quick testing and tweaking.
White Label Platform
Launch your own AI phone answering service with our white label platform. First phase registrations are open with limited seats available.
Universal Search
Quickly find anything across your account with our new fuzzy search feature. Access it instantly with CTRL+K or CMD+K for seamless navigation.
Number Compass
AI-powered phone number discovery that helps you find the perfect number for your brand. Your number is your business identity - make it memorable.
Contact and Customer Management
Customer Stage Tracking
Doesn't matter if it's your sales pipeline or pizza delivery status, stage tracking in echowin has you covered.
Kanban Boards
Visualize your customer journey with multiple Kanban boards. Track the status of your customers or their interactions with your business.
Built In CRM
Manage your contacts and their details, along with notes, lead stage tracking etc. Your agent can magically update your CRM based on the call.
Multi Team Management
Manage multiple teams and their scenarios from a single account. Invite your team members.
Contact Management
Built in contact management to keep track of your callers and their details.
Magic Contacts
Never miss an important contact. echowin auto-adds new callers to your contacts, complete with caller ID and details.
Blocked Numbers
Block unwanted callers from reaching you. echowin will automatically block known spam callers.
Custom CRM Fields
Tailor your CRM to your specific needs with custom fields. Create, edit, and manage custom attributes for contacts, allowing you to track industry-specific or unique data points effortlessly.
Call Handling and Integration
Digit-Triggered Actions
Instruct your agent to perform specific actions when callers press certain digits, such as transferring to support or changing languages.
Post-Call Actions
Instruct your agent to perform specific tasks after the conversation or phone call has ended, enhancing follow-up processes.
Call Cleaner
Smart call monitoring system that detects calls that were made to waste your time (robocalls, silent calls that do not hang up etc.) and automatically ends them.
Smart Transfers
Enhanced transfer logic with Safe Transfers option and ability to chain transfers. If one transfer fails, automatically route to another number. 50% reduced pricing for transferred calls.
Google Calendar Integration
Handle end to end scheduling with Google Calendar integration. Let your callers book appointments with you.
Outlook Calendar Integration
Seamlessly integrate with Microsoft Outlook Calendar for comprehensive appointment scheduling. Enable your AI agents to manage bookings directly through Outlook.
Wix Bookings Integration
Connect with Wix Bookings to manage appointments and scheduling. Perfect for businesses using Wix as their primary platform for customer bookings.
Text Messages
Send your callers important information like website links, addresses, scheduling links etc via text messages dynamically.
Phone Number
Choose a new number, port your existing one, or forward your calls to us. Regardless of your carrier, we ensure a seamless setup.
Parallel Calls
Eliminate hold times with our capability to handle multiple simultaneous calls, amplifying customer satisfaction.
Webhook Integration
Send and receive data from your echowin system to your other systems using webhooks.
7000+ App Integrations
Integrate with your favorite apps and services with Zapier to automate your workflows and boost productivity.
Analytics and Insights
Call Recording
Your calls are automatically recorded and stored in your account. You can download them, play them back and use them for analytics and training.
Call Scoring & Flagging
AI automatically scores each call and our new automated call analysis engine flags calls with issues for review. Improved sentiment detection now considers tone, pace, and other voice factors.
Sentiment Analysis
Our emotion and sentiment detection system will provide you information on your caller's state. Understand how your callers are feeling and improve your customer experience.
Usage Alerts
Receive a usage alert email when your agent consumes the specified threshold minutes.
Actionable Insights
Have actionable insights like 'Your callers were mostly interested in product X this week' delivered directly to your inbox. Find patterns and improve your business.
Call Summaries
Get key insights and summary of your calls after they are completed. Use this to monitor your calls, train your agent and improve your customer experience.
Call Logs
Get detailed logs of your calls, including the caller's phone number, duration, and more.
Call Analytics
Gain valuable insights into your call data with our analytics dashboard. Understand your callers better and make informed decisions.
Live Transcripts
Get real time transcripts of your calls as they happen. Use this to monitor your calls, train your agent and improve your customer experience.
Transfer Transcripts
Get the transcript of the transferred portion of the call. Use this to gather insights from the transferred call.
Emailed Insights
Get transcripts and summaries emailed with training suggestions included. These actionable tips help you improve your agent based on each call's performance.
Voice and Audio
Interruption Handling
Our improved speech pipeline handles interruptions even better, preventing agents from cutting off callers. Experience more natural, human-like conversations with seamless topic changes and interjections.
Named Entity Detection
Our novel technology ensures your AI agent accurately understands rare and hard to pronounce names of businesses or callers.
Omni Language Engine
Our new language engine allowing your callers to speak in any language and your agent to respond in any language.
HD Audio
Your callers will hear high definition crystal clear audio, thanks to our HD audio support. Only available on select carriers.
Key Phrases
Teach your agent to listen for specific keywords and respond accordingly. Great for understanding proprietary names, unique keywords and uncommon abbreviations.
Voice Selection
Choose from 35+ human-like voices including 10+ new enhanced voices. Our redesigned voice picker provides detailed information about voice styles and response speeds to help you make the perfect choice.
Voice Speed
Adjust the speed of your agent's voice to match your brand's identity and enhance your customer's call experience.
Infrastructure and Scalability
Scalable Infrastructure
Enhanced infrastructure with new Tangerine speech engine. Auto-scales to handle even more simultaneous calls with improved performance and reliability across the platform.
Self Serve Cloud Platform
Our self serve platform lets you scale your business without any intervention from us. You can get up and running in minutes.
Always Available
With our 24/7 answering service, be assured that your customers are always heard, and never missed.
Featured At
Technology Partners
Built on industry-leading infrastructure and AI technology
Agent Collects
Data from conversations
Webhook Tool
Bi-directional data flow
Platforms
8000+ integrations
Example Use Cases
Connect To
Any Platform
Connect via webhooks to custom backend or Zapier to 8000+ apps. Your agent collects data through any channel and sends it to your endpoints. Works seamlessly with Make.com, n8n, and custom APIs.
Bi-directional data flow means your agent can pull data from other systems in real-time during conversations and use it to make decisions or relay information to the caller.