A week of polish across the stack. Omega reliability fixes around transfers, tool calls, and CRM actions, a deep portal UI refresh, smarter webhook redirect handling, and chat widget custom hex colors restored.
Transfers fixed — agent no longer keeps speaking after handoff, with new tests behind it
Tool calls and CRM actions stabilized on Omega; multi-step sequences stay coherent through interruptions
Webhook tools follow up to 5 redirects with security validation against unsafe schemes
Chat widget custom hex color theming restored
Deep UI polish across the portal — calls, contacts, kanban, knowledge base, training, and configure
Call recording notice now respects your account setting instead of being hardcoded
Login and signup screens refreshed with cleaner copy and layout
Voice
Orchestra V5: Voice-to-Voice Engine
Apr 15, 2026
Introducing Orchestra V5 — a completely new voice-to-voice engine that replaces the traditional speech-to-text, LLM, and text-to-speech pipeline. Your agent now hears, thinks, and responds in a single step, delivering faster, more fluent, and genuinely human-like conversations. Available to all accounts at no extra cost.
New voice-to-voice engine — listens, understands, and replies in one shot
Picks up on tone, emotion, and intent from the caller's actual voice
Faster responses with natural pacing — no more awkward pauses
New voice options built for the Omega speech engine
All new accounts come with Omega enabled by default
Major design and UX improvements across the portal and website. Migrated to a more stable, scalable infrastructure built to grow with you. Updated onboarding flow to help new users go live even faster.
Portal UI and UX overhaul for a cleaner, faster experience
Website redesigned with improved navigation and visuals
Migrated to more stable and scalable infrastructure
Updated onboarding flow for faster setup
AI Engine
Knowledge Engine & Webpage Engine Improvements
Apr 15, 2026
Improved the knowledge engine for more accurate answers from your uploaded docs and data. Updated the webpage engine to pull information from websites more accurately and reliably.
Knowledge engine delivers more accurate answers from uploaded documents
Webpage engine pulls website content more accurately
Voice
Voice Chat Overhaul & Responsive Conversations
Mar 4, 2026
Rebuilt voice chat from scratch for feature parity with phone calls. Enhanced conversation responsiveness with improved pauses and interruption handling. Audio quality improvements on the website widget. Fixed premium voice bugs. Platform UI and UX refinements.
Voice chat rebuilt for full phone call feature parity
Added ElevenLabs custom voice ID support. Shopify integration entered internal beta for order lookup. Portal redesign shipped with updated navigation and settings. Analytics, workflows, multilingual speech handling, and general UI polish also improved.
ElevenLabs custom voice ID support
Shopify integration beta for order lookup
Portal redesign with new navigation and settings
Enhanced analytics with KPI cards
Delta and Theta engines updated with multilingual support
API
New APIs, OpenClaw Skills & More
Feb 8, 2026
Added APIs for managing calls, instructions, knowledgebase, and more. Skills now let external AI agents such as Claude and OpenClaw manage echowin accounts. API docs were updated and custom voice bugs were fixed.
New APIs for calls, instructions, and knowledgebase
Skills for AI agents to manage echowin accounts
Updated API documentation
Fixed custom voice bugs
Voice
Voice Cloning, Speech Engine Choices & More
Jan 30, 2026
Voice cloning is now available for personalized call answers. Three speech engines are now configurable: Delta for 30 plus languages, Gamma for rare language support, and Theta for fast English-first use cases. Ambient noise volume is now configurable too.
Voice cloning for personalized call answers
Three speech engines: Delta, Gamma, Theta
Delta supports 30 plus languages
Configurable ambient noise volume
AI Engine
Orchestra V4 Engine, Voice Changes
Jan 24, 2026
Launched Orchestra V4 with significantly reduced latency. Interruption handling, ambience, voice architecture, speech recognition, call analysis, onboarding, and webhook coverage all improved in the same release.