Latest features, improvements, fixes, and platform releases.
Mar 4, 2026
Rebuilt voice chat from scratch for feature parity with phone calls. Enhanced conversation responsiveness with improved pauses and interruption handling. Audio quality improvements on the website widget. Fixed premium voice bugs. Platform UI and UX refinements.
Feb 18, 2026
Added ElevenLabs custom voice ID support. Shopify integration entered internal beta for order lookup. Portal redesign shipped with updated navigation and settings. Analytics, workflows, multilingual speech handling, and general UI polish also improved.
Feb 8, 2026
Added APIs for managing calls, instructions, knowledgebase, and more. Skills now let external AI agents such as Claude and OpenClaw manage echowin accounts. API docs were updated and custom voice bugs were fixed.
Jan 30, 2026
Voice cloning is now available for personalized call answers. Three speech engines are now configurable: Delta for 30 plus languages, Gamma for rare language support, and Theta for fast English-first use cases. Ambient noise volume is now configurable too.
Jan 24, 2026
Launched Orchestra V4 with significantly reduced latency. Interruption handling, ambience, voice architecture, speech recognition, call analysis, onboarding, and webhook coverage all improved in the same release.
Jan 20, 2026
Business Compass launched for enterprise-level insights from calls and chats. Agent health expanded to free users, transferred-call transcript issues were fixed, onboarding improved, and call handling and workflow transfers were tightened up.
Dec 19, 2025
Updated transcript rendering, Dhyan multilingual performance, website pages, Speedy and Brainy models, and Orchestra V3 speech behavior. OmniLanguage beta launched for fluid language switching, and response-time spikes were reduced.
Dec 10, 2025
Agents now offer retries for failed transfers. Tool call repetition, extra knowledgebase searches, JSON leaking into responses, and several call edge-case issues were fixed.
Dec 3, 2025
Phone responses became faster, tool execution delays were fixed, call edge-case handling improved, premature hangups were addressed, and post-call extra responses were eliminated.