Product Changelog

• Faster agent responses on phone calls.
• Fix for issue that occasionally delayed responses when using tools like sending emails, sending text messages and more.
• Lots of usability improvements for everyday scenarios.
• Performance improvements for for many phone call edge cases.
• Fixed bug where the agent would sometimes hang up before finishing speaking.
• Fixed bug causing some transfers to fail.
• Fixed an issue causing some calls to have extra agent response after the call ends.

• A cleaner interface, better navigation, and an overall smoother experience.

• A more intuitive sidebar is now available for all users.

• Numerous bug fixes and improvements around the platform. 

• You can now upload larger files (up to 10 MB) in PDF or DOCX format. PDFs containing images are also supported by the agent (beta).

• A search bar has been added to the Tools section inside Instructions.

• Knowledge Base UI and UX improvements.

• Numerous bug fixes and performance enhancements.

• The Transfer tool has been deprecated and migrated into the new Multi-Transfer tool. We have migrated your phone numbers to the Multi-Transfer tool.

• Send SMS has been deprecated and migrated to Multi-Send SMS. We have migrated your SMS numbers to our new Multi-Send SMS tool.

• Lots more bug fixes and performance improvements.

• Get a detailed breakdown of how many times a specific tool was used during a selected time period.

• Added GoHighLevel Integration for calendar scheduling, GHL workflows and more.
• Added templates for different industries.
• Added ability to create custom templates with your existing agents.
• Added support for Square Calendar.
• Updated user interface for easier navigation.
• Fixed instruction page usability with added clarity for first-time users.
• Added no credits limit option for Agency subteams.
• Improved Zapier app integration with better hook handling.
• Resolved call log scroll reset to avoid filter issues.
• Addressed mobile popup issues on the tools screen.
• Improved voice picker user interface.
• Added team insights dashboard so you can get analytics for all of your teams.
• Simplified initial onboarding.
• Lot more bug fixes and performance improvements.

1. Automate follow-up actions after phone calls and chatbot conversations including sending personalized emails, SMS notifications, webhook triggers, and more. 
2. Bulk import contacts from CSV and Excel files with intelligent column detection that automatically maps your data to contact fields including names, phone numbers, emails, and custom attributes 

1. Connect your AI agent directly to WhatsApp Business for instant customer communication on the world's most popular messaging platform.
2. Create, edit, and manage WhatsApp message templates directly from the dashboard with support for utility, marketing, and authentication categories.
3. Connect multiple WhatsApp Business numbers to a single AI agent for comprehensive business coverage.
4. Instant processing and response to incoming WhatsApp messages with AI-powered conversation intelligence.

• Added premium voices from Eleven Labs and Play AI. You can find them in your voice selector.
• Added a button to auto optimize tools by combining single tools (deprecated) into one of the multi tools.
• Added new documentation on the whole platform.
• Added sub-team views in White Label product.
• Lots of bug fixes for CRM, calendar scheduling, knowledgebase tools and more.
• Performance optimizations to improve latency on the main engine.

• Our Speedy model is now out of beta. Click on the model selector on top right corners of your instruction screen to switch back and forth between Speedy and Brainy (current model).
• Launched Agent Doctor which will give you a health check of your agent and suggest you ways to optimize the agent for Maximum performance.
• Health Check will check your agent's instructions, tools and configuration to give you personalized insights on how to train your agent better.
• Suggestions page will show you training suggestions based on your calls.
• Voice Picker will now give you more information about the voice (styles, voice response speed etc).
• Launched white label platform (first phase registrations are open, will close after a limited amount of seats have been filled).
• CRM now supports custom fields. Add custom fields to add additional information about your contacts.
• You can now assign contacts to team members.
• Advanced filtering is now available on Contacts.
• Launched custom Kanban Boards functionality. Create funnels or pipelines for your workflows (sales pipeline etc.)
• Lots of bug fixes and performance upgrades.

• Added 10+ new voices that are human-like, with a new speech engine.
• Improved performance of the speech stack.
• Fixed bug where the caller would be cut off by the agent in some cases.
• Fixed bug with transcripts being split up.
• Improvements to the sentiment analysis engine.
• Improvements to call scoring and flagging algorithm.

• Updated the UI and UX of the customer portal to make it easier to navigate.
• Improved engine performance by up to 60%.
• Improved speech pipeline to handle interruptions better.
• Updated web application architecture to make it faster to navigate around.
• Lot's of bug fixes and performance improvements across the board.

• Performance updates to engine for 10-40% faster responses.
• Deployed new speech engine (Codename: Tangerine).
• Added Speedy engine (Beta). Add ENABLE-SPEEDY-ENGINE anywhere in your instructions to enable speedy engine for even faster responses. Your agent's behavior may change, so please ensure you test everything properly.
• Fixed issue with some call recordings not being recorded properly.
• Infrastructure updates. Your agent can handle even more calls at the same time now.
• Lots of bug fixes and performance enhancements.

• Added over 10 new enhanced voices.
• Redesigned voice picker.
• Fixed issue where voice previews would overlap.
• Improved the voice pipeline to support faster response times.
• Added experimental "Speedy" engine that has much lower response latency (< 750ms). Contact support to find out how to enable it on your account.
• Added experimental optimization engine that results in better instruction following.
• Fixed issue with schedule tool where events would not load.
• Improved the speed and performance of the portal. Things should load faster now.
• Lots of other bug fixes and performance optimizations.

• Our new automated call analysis engine that will automatically flag calls with issues for our engineering team to review is live. This new engine is a part of our commitment to improving the reliability and stability of our platform.
• Improved sentiment and emotion detection. The caller's tone of voice, pace and other factors now have more weight in the sentiment information.
• [Beta] Training suggestions are now included with your transcript emails. These are actionable tips on how to make your agent better based on the call's performance.
• You will now be able to view all the transcripts even for the transferred portion of the call.
• The summary will now also contain the transferred portion of the call, giving you much better visibility.
• Lots of performance and bug fixes. Notable bugs fixed: transfer goes into loop sometimes, duplicated transfer messages when the call ends. 

• We have reduced the pricing for transferred calls by 50%. From now, you will receive 10 credits per minute back for the transferred portion of any call.
• Call recordings are now available in your portal, giving you an additional layer of visibility. Even the transferred portion of your phone call will be recorded.
• We have updated our transfer logic to make call transfers more seamless and reliable.
• Performance optimizations to make the engine even faster to respond.
• Lots of bug fixes.

• Speech pipeline model updates to help with background noise, accuracy and response times.
• Faster response as a result of latency optimizations in the engine.
• New Realistic Voices: Asteria, Hera, Luna, Stella, Athena, Zeus, Orion, Arcas, Perseus, Angus, Orpheus, Helios.
• Lots of performance enhancements and bug fixes.

• The Zapier integration is now upgraded to work seamlessly with our second generation platform, with easier configuration.
• Number Compass is now available for everyone allowing you to find the best vanity phone number for your business.
• Conversation history is now available on the Testing tab.
• UI and UX improvements all over the platform.
• You can now embed an agent as a part of your website using our full width embed.
• Re-arranged navigation for easier access to things.
• Safe transfers are available for call transfers that fail.
• You can now instruct the agent to transfer call to another number if the first one fails.
• Lots of bug fixes and performance upgrades.

• You can now test your AI receptionist using a test phone number without having to purchase one. This is useful if you would like to see how your agent behaves in real world without picking a plan and getting a phone number from your SandBox account.
• Added ability to chain transfers, so that if one transfer fails the agent can automatically route the calls to another number.
• You can now enable Safe Transfers that will reduce call transfer failures even with strict carriers.
• Agent training area has been completely redesigned for better usability.
• Onboarding and setup has been completely revamped.
• Lots of other bug fixes and performance enhancements.

• We’ve revamped your dashboard to make it a breeze to find what you need.
• Your agent’s Knowledgebase is now in the “Knowledge” tab, making it a snap to update their info.
• Say goodbye to typing! Your agent’s “Chat” tab now has a voice mode, so you can talk like you’re on a phone call. This is perfect for testing and tweaking your agent quickly.
• We’ve also made some changes to how your agent interacts with the knowledge you provide, so they can give your callers more accurate and detailed answers.
• Oh, and there are a bunch of bugs we’ve fixed and performance improvements we’ve made throughout the platform.

Introducing our new Magic Instructions feature, now available on your AI Employee’s training page! With just a minimal set of instructions, our cutting-edge AI engine will automatically create optimized prompts tailored to handle real-world challenges.

This update also includes several performance improvements and bug fixes, ensuring an even smoother experience. Try it out now and streamline your AI workflows with the click of a button!

• Switch Agent Tool: Seamlessly switch between agents in various scenarios. Customize workflows to ensure the right agent is handling the call when needed.
• Digit-Triggered Actions: You can now listen to specific digit presses during phone calls. For example, you could instruct your agent to transfer to support when "0" is pressed, or switch the language to Spanish when "2" is pressed.
• Default Language Settings: Set your agent's default language from a selection of over 30 languages in the configuration page. Try asking your agent, "Talk to me in Hindi."
• Post-Call Task Automation: Instruct your agent to perform tasks even after a call ends, streamlining post-conversation workflows.
• Universal Fuzzy Search: Quickly find anything across your account with the new search feature. Access it instantly with CTRL+K or CMD+K.
• Voice & Language Fixes: Resolved issues with language settings for some voices to ensure smoother multilingual interactions.
• Tool Call Improvements: Fixed a bug where agents would mistakenly trigger tools like SMS multiple times during a call.
• Knowledge Retrieval Enhancements: Improved the accuracy and speed of information retrieval, ensuring your agents provide faster, smarter responses.
• Performance Boosts: Enhanced response speed and reliability of agents during calls, alongside various bug fixes and stability improvements.

We're continuously working to enhance your experience. Stay tuned for more updates!