Revolutionize Your Workflow
echowin's self-serve platform puts the power of AI in your hands. Create, customize, and deploy AI employees that revolutionize your operations.
Lightning Fast
Accelerate your workflows with unparalleled speed
Seamless Integration
Connect with your favorite tools effortlessly
Customizable
Tailor the platform to fit your unique needs
Insightful Analytics
Gain valuable insights to optimize your processes
Lightning Fast
Accelerate your workflows with unparalleled speed
24/7
Availability
30+
Languages
99.9%
Uptime
AI Engine and Capabilities
Low Latency Engine
Our optimized AI engine delivers lightning-fast responses with minimal latency, ensuring natural conversation flow and real-time interactions across all channels.
Agentic AI
Our AI agents can autonomously plan complex steps, call external tools, and take multiple actions to perform complex operations, enhancing their problem-solving capabilities and overall effectiveness.
Multi-Platform Integration
Deploy your AI agents across various platforms seamlessly. From web chatbot to phone calls to Discord channelso, ensure your AI workforce maintains a consistent presence.
State of the Art AI
Our Orchestra V3 AI engine blends the latest and greatest large language models, ensuring your AI agents are always up to date and performant.
Outbound Campaigns
Empower your AI Agents to initiate conversations and phone calls for you. Create campaigns, schedule them and let your AI agents handle the rest.
Dhyan Knowledge Engine
Our proprietary knowledge retrieval system allows your AI Agents to access and utilize information accurately, ensuring they provide the most relevant and up-to-date responses.
Natural Language Understanding
Leverage state of the art models to understand and communicate in natural language, facilitating seamless interactions with human team members.
Switch Agent
Enable your AI agent to seamlessly switch to another agent as needed, based on specific scenarios or instructions.
Multi-Language Support
Choose from over 30 languages for your agent, with the ability to set a default language and switch on demand during conversations.
Tool Integration
Empower your AI agents with the ability to use various tools like sending emails, texts, or triggering Zapier actions, enhancing their capability to perform complex tasks autonomously.
Training and Management
API Access
Integrate AI Agents into your existing systems and workflows with our comprehensive API, allowing for custom implementations and extended functionality.
Simplified Instructions
Instruct your AI agents with simple and easy to understand instructions just by typing. Your agents will follow these instructions to the letter and do exactly what you want.
Knowledge Integration
Train your AI Agents using your company's website. Ensure they have up-to-date information about your organization's structure, products, and services.
Document-Based Learning
Enhance your AI Agents' knowledge by uploading relevant documents, allowing them to learn from your company's policies, procedures, and best practices.
Testing Environment
Evaluate your AI Agents in our testing environment (chat, phone and voice) before deploying them to real-world tasks and interactions.
Contact and Customer Management
Customer Stage Tracking
Doesn't matter if it's your sales pipeline or pizza delivery status, stage tracking in echowin has you covered.
Kanban Board
Visualize your customer journey with our Kanban board. Track the status of your customers and their interactions with your business.
Built In CRM
Manage your contacts and their details, along with notes, lead stage tracking etc. Your agent can magically update your CRM based on the call.
Multi Team Management
Manage multiple teams and their scenarios from a single account. Invite your team members.
Contact Management
Built in contact management to keep track of your callers and their details.
Magic Contacts
Never miss an important contact. echowin auto-adds new callers to your contacts, complete with caller ID and details.
Blocked Numbers
Block unwanted callers from reaching you. echowin will automatically block known spam callers.
Custom CRM Fields
Tailor your CRM to your specific needs with custom fields. Create, edit, and manage custom attributes for contacts, allowing you to track industry-specific or unique data points effortlessly.
Call Handling and Integration
Digit-Triggered Actions
Instruct your agent to perform specific actions when callers press certain digits, such as transferring to support or changing languages.
Post-Call Actions
Instruct your agent to perform specific tasks after the conversation or phone call has ended, enhancing follow-up processes.
Call Cleaner
Smart call monitoring system that detects calls that were made to waste your time (robocalls, silent calls that do not hang up etc.) and automatically ends them.
Smart Transfers
Your callers will be transferred to the appropriate department, person or other type of group based on their intent. Say goodbye to pressing 4 for sales.
Google Calendar Integration
Handle end to end scheduling with Google Calendar integration. Let your callers book appointments with you.
Text Messages
Send your callers important information like website links, addresses, scheduling links etc via text messages dynamically.
Phone Number
Choose a new number, port your existing one, or forward your calls to us. Regardless of your carrier, we ensure a seamless setup.
Parallel Calls
Eliminate hold times with our capability to handle multiple simultaneous calls, amplifying customer satisfaction.
Webhook Integration
Send and receive data from your echowin system to your other systems using webhooks.
7000+ App Integrations
Integrate with your favorite apps and services with Zapier to automate your workflows and boost productivity.
Analytics and Insights
Call Recording
Your calls are automatically recorded and stored in your account. You can download them, play them back and use them for analytics and training.
Call Scoring
AI automatically scores each call from 0-10 based on multiple factors like call outcome, customer satisfaction, and goal completion. Quickly identify successful calls and areas for improvement.
Sentiment Analysis
Get a sentiment analysis of your calls including stats on if the callers are happy, sad, angry etc. Understand how your callers are feeling and improve your customer experience.
Usage Alerts
Receive a usage alert email when your agent consumes the specified threshold minutes.
Actionable Insights
Have actionable insights like 'Your callers were mostly interested in product X this week' delivered directly to your inbox. Find patterns and improve your business.
Call Summaries
Get key insights and summary of your calls after they are completed. Use this to monitor your calls, train your agent and improve your customer experience.
Call Logs
Get detailed logs of your calls, including the caller's phone number, duration, and more.
Call Analytics
Gain valuable insights into your call data with our analytics dashboard. Understand your callers better and make informed decisions.
Live Transcripts
Get real time transcripts of your calls as they happen. Use this to monitor your calls, train your agent and improve your customer experience.
Emailed Insights
Get transcripts and summaries of your calls emailed to you, as soon as they are completed.
Voice and Audio
Interruption Handling
Our agents naturally handle mid-conversation interruptions, allowing for more fluid, human-like dialogue. Callers can interject or change topics seamlessly without disrupting the conversation flow.
Named Entity Detection
Our novel technology ensures your AI agent accurately understands rare and hard to pronounce names of businesses or callers.
Omni Language Engine
Our new language engine allowing your callers to speak in any language and your agent to respond in any language.
HD Audio
Your callers will hear high definition crystal clear audio, thanks to our HD audio support. Only available on select carriers.
Key Phrases
Teach your agent to listen for specific keywords and respond accordingly. Great for understanding proprietary names, unique keywords and uncommon abbreviations.
Voice Selection
Pick from over 25+ AI powered voices for your agent. Match the voice to your brand's identity and enhance your customer's call experience.
Voice Speed
Adjust the speed of your agent's voice to match your brand's identity and enhance your customer's call experience.
Infrastructure and Scalability
Scalable Infrastructure
Our infrastructure auto scales based on demand and can handle large spikes in call volume without any issues. We also have multiple layers of fault tolerance and redundancy.
Self Serve Cloud Platform
Our self serve platform lets you scale your business without any intervention from us. You can get up and running in minutes.
Always Available
With our 24/7 answering service, be assured that your customers are always heard, and never missed.
Empower Your Business
Transform your customer interactions with echowin's AI Voice Agent Builder. Create intelligent, scalable AI employees that work 24/7.
Rapid Deployment
Easy Customization
Multilingual Support
Scalable Solution
Enterprise-grade Security
Continuous Innovation
Featured In
As a law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.
Partners
