All In One
Call Answering Platform




Everything you need to build AI phone agents to automate your business.

Hello, thank you for calling Violet Apartments, how can I help you?
NEWDiscover Life-Like AI Call Answering
(888) 881-1066
Click to call our AI agent (toll free) and ask any questions you may have about echowin's platform.

Powerful Workflow Automation

Automate any workflow easily, doesn't matter if you are trying to automate refund requests or route calls dynamically based on criteria.
Versatile Platform

Customer Service

Efficient Call Routing

Pre Screening Callers

Contact Gathering

Replacing IVR (Press 1 for Sales...)

& Many More...
echowin Scenario Builder

AI Engine and Capabilities

Outbound Calling

Coming Soon

Due to popular demand, we are launching the ability to make outbound calls to your customers. Combine the power of echowin with the ability to reach out to your customers.

Orchestra V3

Early Access

Our next generation conversational AI engine powering your agents. New capabilities like better interruptions, human like conversational flow, required interactions, better performance in noisy environments and more.

Orchestra V2

Powerful conversational AI engine powering your agents. Re-engineered ground up, focused on functionality and usability for business use cases.

Strict Mode

Enforces strict policy so that your agent only answers based on what you train. This ensures high accurancy of responses for agents used in critical scenarios.

Dhyan Knowledge Engine

Upgraded

Our proprietary knowledge retrieval system uses unique optimization techniques to allow your AI agent to respond with the most accurate information.

Natural Conversations

echowin understands your callers just like you would, with the power of generative AI models like gpt-4-turbo, gpt-4o, claude-3-opus and more.

Training and Management

API Access

Early Access

Use the power of echowin in your own applications. Get access to our API to build your own integrations and applications.

AI Wizard

New

Go through our simple AI powered wizard that will understand your use case and help you build the agent for your specific needs.

Custom Instructions

Use custom system instruction prompt to guide your agent just the way you like. You can even give personalities.

Webpage Training

echowin will learn about your business directly from your website, and use that to improve your customer's experience.

Document Training

New

Upload documents about your business to effectively train your agent using their contents.

Management Portal

Get access to easy to use management portal that lets you monitor and train your system easily. Responsive design lets you use it on any device including your phone.

Virtual Playground

Test your scenarios in our virtual chat based playground before deploying them to your callers.

Workflow Automation & Scenarios

Scenario Builder

Upgraded

Powerful drag and drop builder that let's you connect different tools like sending emails, text messages, asking questions etc. to create powerful workflows that your AI agent can run over the phone.

Interactive Templates

Upgraded
Beta

Use ready made interactive templates hand picked for specific businesses to get started quickly.

Cubie

Upgraded
Beta

Talk to your own personal AI solution developer that will understand your use case and builds workflows for you, automatically.

Scheduled Scenarios

Plan different responses for different times of the day. Customize call handling to match your business hours.

Contact and Customer Management

Customer Stage Tracking

New

Doesn't matter if it's your sales pipeline or pizza delivery status, stage tracking in echowin has you covered.

Built In CRM

Upgraded

Manage your contacts and their details, along with notes, lead stage tracking etc. Your agent can magically update your CRM based on the call.

Multi Team Management

Manage multiple teams and their scenarios from a single account. Invite your team members.

Contact Management

Built in contact management to keep track of your callers and their details.

Magic Contacts

Never miss an important contact. echowin auto-adds new callers to your contacts, complete with caller ID and details.

Blocked Numbers

Block unwanted callers from reaching you. echowin will automatically block known spam callers.

Call Handling and Integration

Call Cleaner

New

Smart call monitoring system that detects calls that were made to waste your time (robocalls, silent calls that do not hang up etc.) and automatically ends them.

Smart Transfers

Your callers will be transferred to the appropriate department, person or other type of group based on their intent. Say goodbye to pressing 4 for sales.

Location Transfers

Transfer your callers to the location closest to them by asking them for their location and automatically matching them to the closest location.

Google Calendar Integration

New

Handle end to end scheduling with Google Calendar integration. Let your callers book appointments with you.

Text Messages

Send your callers important information like website links, addresses, scheduling links etc via text messages dynamically.

Phone Number

Choose a new number, port your existing one, or forward your calls to us. Regardless of your carrier, we ensure a seamless setup.

Parallel Calls

Eliminate hold times with our capability to handle multiple simultaneous calls, amplifying customer satisfaction.

Webhook Integration

Send and receive data from your echowin system to your other systems using webhooks.

6000+ App Integrations

Integrate with your favorite apps and services with Zapier to automate your workflows and boost productivity.

Analytics and Insights

Sentiment Analysis

New

Get a sentiment analysis of your calls including stats on if the callers are happy, sad, angry etc. Understand how your callers are feeling and improve your customer experience.

Actionable Insights

Early Access

Have actionable insights like 'Your callers were mostly interested in product X this week' delivered directly to your inbox. Find patterns and improve your business.

Call Summaries

Get key insights and summary of your calls after they are completed. Use this to monitor your calls, train your agent and improve your customer experience.

Call Logs

Get detailed logs of your calls, including the caller's phone number, duration, and more.

Call Analytics

Gain valuable insights into your call data with our analytics dashboard. Understand your callers better and make informed decisions.

Live Transcripts

Get real time transcripts of your calls as they happen. Use this to monitor your calls, train your agent and improve your customer experience.

Emailed Insights

Get transcripts and summaries of your calls emailed to you, as soon as they are completed.

Voice and Audio

Named Entity Detection

New

Our novel technology ensures your AI agent accurately understands rare and hard to pronounce names of businesses or callers.

Omni Language Engine

Coming Soon

Our new language engine allowing your callers to speak in any language and your agent to respond in any language.

HD Audio

Early Access

Your callers will hear high definition crystal clear audio, thanks to our HD audio support. Only available on select carriers.

Key Phrases

New

Teach your agent to listen for specific keywords and respond accordingly. Great for understanding proprietary names, unique keywords and uncommon abbreviations.

Voice Selection

Pick from over 25+ AI powered voices for your agent. Match the voice to your brand’s identity and enhance your customer’s call experience.

Voice Speed

Adjust the speed of your agent's voice to match your brand's identity and enhance your customer's call experience.

Infrastructure and Scalability

Scalable Infrastructure

Our infrastructure auto scales based on demand and can handle large spikes in call volume without any issues. We also have multiple layers of fault tolerance and redundancy.

Self Serve Cloud Platform

Our self serve platform lets you scale your business without any intervention from us. You can get up and running in minutes.

Always Available

With our 24/7 answering service, be assured that your customers are always heard, and never missed.

Coordination
Tell your AI agents how to use the knowledge and the scenarios (tools) they have to create a seamless experience for your customers.
Instructions
Give high level instructions to your agent in terms of what type of persona it should have, how it should respond to certain questions, how it should use the scenarios etc.
Knowledge
Your agent can access information about your business from different sources and answer questions based on that.
Web Pages
Provide links to your website or other sources of information that your agent can use to answer questions from callers
References
Provide additional questions and answers for your agent to learn from.
Workflows
Your scenarios are different tools that your AI agent is equipped with to do dynamic things like collecting information from callers, integrating with your systems etc.
Templates
Use our interactive templates to build scenarios easily.
Cubie
Chat with our AI solution developer to build simple scenarios.
Scenario Builder
Create advanced scenarios from scratch using our drag and drop builder.
Testing
Test your agent once you have trained it to see how it performs.
Playground
Chat with your agent in a test environment to see how it performs without calling it.
Configuration
Configure and customize your agent to work the way you want it to.
Configure
Change the voice, greeting, speed, and other settings for your agent.
Austin Startup WeekSouth By SouthwestTGND
Featured At

Increased

Productivity

Faster

Call Resolution

Reduced
Expenses
As a law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.
Elliott Lipinsky
Law Offices Of Elliott Owen Lipinsky
Attorney For Selma and Montgomery, Alabama
OpenAIGoogle CloudTelnyxMicrosoft
Official Partners

Modern Call Answering Platform

[ Codename Dhaulagiri ]

Delightful Phone Calls

Experience Remarkably Smooth Conversations

Built with functionality in mind, our platform is designed to provide a seamless experience for both you and your customers. With a focus on user experience, we've built an advanced platform that's easy to use and a joy to interact with.

Powerful Automations

Build Your Dream Workflows with Ease

Just chat with our friendly bot, Cubie, and she'll help you build your dream workflows. No coding required. With our powerful scenario builder, you can build complex workflows in minutes.

Hello, thank you for calling Violet Apartments, how can I help you?

Complete Transparency

Powerful Analytics & Dynamic Transcripts

Stay on top of each call with live transcripts that update dynamically, providing an unabridged view of your customer interactions. Combined with in-depth analytics and call summaries, you're equipped with all the tools required to make data-driven decisions.
Knowledge

Seamless Training

Get up and running in minutes

You don't need to spend hours training your AI agent. echowin agents learn from your existing knowledge base and website automatically.

Your dedicated AI solutions developer, Cubie is always there to help you instantly design complex workflows without writing a single line of code. With our powerful flow designer called Scenario Builder, you can automate any workflow that your business needs.

Instant Setup

1

Connect

Get a new number or forward your existing one. Keep the current carrier and just forward calls to us, or transfer the number to us.
2

Configure

Train your AI agent in minutes using our intelligent AI onboarding wizard that fully understands your call automation needs, and guides you as needed.
3

Call

That's it, you're done! Your calls will now be answered by our AI agent. You can monitor calls, see live transcripts, and more.
Live Call

Real-Time Call Transcripts

Experience effortless call management with echowin's live transcripts. Track your conversations in real time via our intuitive client portal that also works on mobile devices, always staying in tune with your client's needs and concerns. Stay updated, stay ahead.

Your Partner For The AI Revolution

Unlock the full potential of AI for your business with echowin – the premium AI call answering platform that keeps you connected to your clients around the clock. Save time, money, and monitor performance with actionable insights delivered right to you. Experience seamless AI-powered efficiency today!

Unlimited Integration

Personalized Responses

Workflow Automation

Insightful Analytics

Diverse Industry Applications

Artificial Intelligence

Pricing Calculator

01,00010,000+

echowin AI Cost:

$29.99/month

Platform: $29.99/mo

Usage: $0.00/mo

First 100 minutes free!

Human Equivalent:

$3537.60/month

Estimated cost of hiring human agents to answer calls.

Your Savings with echowin:
$3507.61/month

Why echowin is More Cost-Effective

The human cost estimate factors in salaries, benefits, training, management overhead, and scalability challenges. As call volume increases, so does the complexity of managing a larger team, leading to higher costs. echowin eliminates these issues with its AI-powered system, providing consistent quality and instant scalability at a fraction of the cost. Plus, echowin operates 24/7 without overtime or shift differentials!

Integrate With Your Favorite Apps
6000+ Integrations With
Zapier Integration