Simple Features
Powerful Results
With Artificial Intelligence
24/7 Call Management
Get up and running in minutes with our easy to use platform, no sales calls, no waiting for technicians to arrive and no appointments needed.
Your business never sleeps. Focus on your business while we take care of your phone system. Available every minute of every day, even on holidays.
Effortless Call Automation
Extensible platform with an ever growing list of skills.
Unlimited Skills
We understand that your business is critical to you and your customers. That's why we built our AI platform with reliability, safety and security in mind.
Assign skills to your AI agents and let them handle any use-case that your business demands. New skills are being added constantly.
Knowledge
Add any information about your business into our online portal using freeform text. echowin's AI-powered agent will then interpret this knowledge to understand your business just like a human would, so it can answer any of your customer's questions.
Whether it is knowledgebase articles, product information, FAQ, hours information or anything else, echowin can handle it.
Supercharged AI with a Personality
Ability to learn about your business and adapt accordingly.
Personalized responses for kickass customer experience.
Natural voices using latest neural technology.
Next Level Call Management
Time is money. We get it.
Intelligent Call Router
Our intelligent call routing engine allows you to route calls to the right person at the right time. Our AI gathers reason for the call and callback number from your callers and sends a text message to you, so you can call them back when you are ready. Or you can just transfer the call directly.
Coming Soon: Ability to automatically route calls to the right person or department based on caller's reason for calling.
Live Call Transcripts
echowin let's you effortlessly keep up with your customer phone calls in real-time through our user-friendly customer portal. Never miss a beat and stay informed about your customer's needs and concerns.
Cloud Based
echowin is a quick and easy setup, entirely cloud-based phone system that allows you to monitor and access from anywhere without the need to maintain any hardware. It enables you to focus on your business instead of worrying about the technicalities of running your phone system.
24/7 Availability
Our system is available 24/7, allowing you to take calls at any time of the day or night. This means that you'll never miss a call, and you'll be able to provide your customers with the best possible service.
Parallel Call Handling
Our system takes multiple calls simultaneously, maximizing your customer service capabilities and streamlining your business operations. With this feature, you'll never have to worry about missed orders or customers being put on hold. Our system ensures that you are always available to your customers, which in turn leads to a more efficient, successful business.
Custom Business Phone Number
Our service allows you to choose a custom phone number for your business, giving you the ability to project a professional image and make it easy for your customers to contact you. You have the flexibility to pick an area code, select a vanity number, or even opt for a toll-free number (coming soon). The choice is yours, and with our service, you'll be able to establish a unique, memorable phone number for your business.
Extensible with Skills
Our system allows you to customize the AI agent by integrating various skills to add intelligent functionality such as taking orders, scheduling appointments or providing directions. We are constantly updating with new skills and offer custom development services to integrate with your business systems. Let us know your skill idea and we'll do our best to incorporate it.
Call Routing
We understand that sometimes, your customers may prefer to speak with a real person. That's why we give you the flexibility to choose how you handle these situations. You can opt to have the call transferred directly to your personal phone, or you can choose to be notified via text message when a customer requests to speak with a human. This allows you to provide the best customer service possible, while also maintaining control over your business's operations.
Custom Voice
Pick from a library of voices for your agent, with different accents and styles to match your business. We use the latest in voice synthesis technology to ensure that your agent sounds as natural as possible, and we're always adding new voices to our system.
Business Analytics
With the help of advanced business analytics, you'll be able to track and analyze your business's performance. This allows you to make informed decisions about your business, and helps you to identify areas of improvement. Our system provides you with the tools you need to make your business more successful and communicate with your customers more effectively.