Can your agent follow a script?

Yes, you can have the agent follow a script and predefined workflow to take the callers through a specific journey that you desire. You can add logic and branches along this workflow. You have the option to make any scenario a default scenario, where every time the call rings, your agent will follow the steps in the scenario and follow the logic and branches based on caller’s responses. 

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As a law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.
Elliott Lipinsky
Law Offices Of Elliott Owen Lipinsky
Attorney For Selma and Montgomery, Alabama
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