Can your agent follow a script?
Yes, your agent can follow a script and a predefined workflow to guide callers through the journey you design. You can also add logic and branches to these workflows.
Simply write the script you want your agent to follow in the "Training Instructions" section in plain English. Then, add the necessary tools your agent needs to perform actions along the script, such as sending texts, emails, etc. Once you’ve written all the instructions, be sure to hit the "Magic Instructions" button at the top to streamline the instructions you’ve provided.
Finally, test your agent by chatting with it and make any necessary adjustments as needed.
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As a law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.
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