Can your agent follow a script?
Yes, you can have the agent follow a script and predefined workflow to take the callers through a specific journey that you desire. You can add logic and branches along this workflow. You have the option to make any scenario a default scenario, where every time the call rings, your agent will follow the steps in the scenario and follow the logic and branches based on caller’s responses.
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As a law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.
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