Yes, you can add multiple workflows within the "Training Instructions" section. Be sure to clearly define each workflow and describe the flows for various call scenarios in plain English. Additionally, include the necessary tools your agent will need to complete the tasks as outlined.
As a law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.