Yes, you can have the agent email you the summary of each call, and the information that is collected during a scenario that you designed. With this, you have the ability to prioritize important information, high stake clients and details of their inquiries. You can send different information to different team members such as sales inquiries to sales teams and maintenance requests to maintenance teams and so forth dynamically.
59.8%
Increased
72.3%
Faster
82%