Can the AI gather information to send it to an email?
Yes, your agent can email you call summaries and other information collected during a call. This feature allows you to prioritize important information, high-stakes clients, and details of their inquiries and responses. You can also dynamically delegate tasks to different teams by sending relevant information to various team members, such as sales inquiries to the sales team and maintenance requests to the maintenance team.
To create workflows for sending emails, simply write them in plain English under the 'Training Instructions' section. Then, click the 'Magic Instructions' button to streamline your instructions. Don’t forget to add the 'Send Email' tool and configure it so your agent can access it during calls.
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