Can you customize agent personalities?

Certainly! You can configure your agent to adopt personas that align with your business needs. By utilizing the ‘Instructions’ feature within the Agent ‘Home’ section of the platform, you can provide high-level guidance to your agent, including defining their personas during customer interactions. For example, you could instruct your agent to "be polite and professional while talking to customers" or "be concise in responses."

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As a law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.

Elliott Lipinsky

Law Offices Of Elliott Owen Lipinsky

Attorney For Selma and Montgomery, Alabama