Can you customize agent personalities?

Certainly! You can configure your agent to adopt personas that align with your business needs. By utilizing the ‘Training Instructions’ section under the agent training area of the platform, you can provide high-level guidance to your agent and describe details of personas, dos and don’ts, and any other specifics you want to include in plain English.

For example, you could instruct your agent to "be polite and professional while talking to customers" or "be concise in responses."

Be sure to test your agent’s behavior and make adjustments as needed by chatting with your agent. The 'Chat' feature can be accessed directly within your agent section.