Certainly! You can configure your agent to adopt personas that align with your business needs. By utilizing the ‘Instructions’ feature within the Agent ‘Home’ section of the platform, you can provide high-level guidance to your agent, including defining their personas during customer interactions. For example, you could instruct your agent to "be polite and professional while talking to customers" or "be concise in responses."
59.8%
Increased
72.3%
Faster
82%