Yes, you can test your agent without making a call. We have designed the ‘Playground’ specifically for that purpose. With the Playground, you can check the response content to verify the agent is responding as per the training. However, not all scenarios can be tested using the Playground. You can access the Playground through the Agent-Home section.
As a law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.