After seeing countless customer interactions for various businesses, we have found out that greeting is a lot more than just a greeting!
It sets up the tone and flow of conversation and sets the expectations for the interactions to follow.
“I am Ella, an intelligent business representative for Boulder Legal Group. You can ask me anything. How may I help you today?”
The greeting above get your customer to interact with Ella and let her help them to the best of her abilities as compared to:
“This is Boulder Legal group. How may I help you?”
The second one may prompt your callers to start yelling “human” before the greeting even ends as they do not know the difference between your echowin agent and other phone systems.
(Don’t worry! Immediately upon hearing "human", Ella will transfer it to you or get a message and email it to you or text your business partner or do whatever you have asked her to do! You will be able to setup a scenario to handle transfers and a lot more)
Greeting also gives you the opportunity to share about your new launch, changes in business hours, or anything critical that you don’t want your customer to miss!
Next, you can pick a voice for your agent from the available options. We are working to provide you with even more voice options that allow more dynamic and human-like conversations. Once you have set the greetings and select voice, hit “Save” button on the bottom.