After seeing countless customer interactions for various businesses, we have found out that greeting is a lot more than just a greeting! 

It sets up the tone and flow of conversation and sets the expectations for the interactions to follow. 

“I am Ella, an intelligent business representative for Boulder Legal Group. You can ask me anything. How may I help you today?”

The greeting above get your customer to interact with Ella and let her help them to the best of her abilities as compared to:

“This is Boulder Legal group. How may I help you?”

The second one may prompt your callers to start yelling “human” before the greeting even ends as they do not know the difference between your echowin agent and other phone systems.  

(Don’t worry! Immediately upon hearing "human", Ella will transfer it to you or get a message and email it to you or text your business partner or do whatever you have asked her to do! You will be able to setup a scenario to handle transfers and a lot more)

GreetingsGreeting also gives you the opportunity to share about your new launch, changes in business hours, or anything critical that you don’t want your customer to miss! 

Next, you can pick a voice for your agent from the available options. We are working to provide you with even more voice options that allow more dynamic and human-like conversations. Once you have set the greetings and select voice, hit “Save” button on the bottom.  

Platform For Innovative Businesses

Keep pace with rapid advancements in AI. With echowin, easily create and launch your own AI-powered virtual agents. Together, let's revolutionize your business.

Phone Representative

Digital Receptionist

Customer Support

As a small law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.
Elliott Lipinsky
Law Offices Of Elliott Owen Lipinsky
Attorney For Selma and Montgomery, Alabama
I used to have a hard time juggling between helping my clients and picking up calls. echowin has helped me to focus on my clients without worrying about missing calls.
Suna Sapkota
Sai Eyebrow Designer
Local Business in Boulder, Colorado

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Calls Answered

With Zero Call Transfers
Your personal transfer rate is available in client portal.
Last updated on September 27, 2023.

1m 38s

Average Call

Resolution Time
Your personal resolution time is available in client portal.
Last updated on September 27, 2023.