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Getting Started

Get started by quickly building an AI agent to handle phone calls.

Welcome to echowin, I hope you are ready to explore the world of AI agents. In this guide, we will create an AI agent who will be able to pick up your phone calls, answer any questions the callers may have and also handle intake process when callers ask for a quote. For this example, we will use Right Way Remodels - a home remodeling company from Colorado.

If you have not already signed up for the platform, head over to the signup page and sign up for an account. Once you have an account, come back here to continue.

Create A New Agent

First step is to create a new AI agent. You have most likely already created your agent as a part of the onboarding flow. If not, head over to the Agents section on the sidebar and click on the Add button.

Screenshot 2024 12 04 at 12.23.59 Pm

Give your AI agent a good name, a default language and the time zone it will operate in, then press the Create Agent button. 

Training The Agent

We will be training the agent to be able to handle quote requests. Click on your agent's name and head over to the Train tab.

Screenshot 2024 12 04 at 12.26.35 Pm

Instructions

We need to instruct our AI agent to handle quotes. Instructing your AI agent is even easier than instructing your human employee. On the instructions section, add the following:

You are a genius salesperson for our company, and your name is Siri.

When a user wants a quote or consultation, collect their name, location of the remodel, size of the house and send that to Joe as text.

This will teach our new AI agent to collect the name, location and other required information and text it to Joe at the end. You can add other instructions in similar format as well. Look into AI prompting best practices to learn how to instruct your agent better. This guide by OpenAI is a good place to start.

Tools

Since we instructed our agent to send a text message to Joe once it has all the information, we need to give our employee access to the texting tool to be able to text Joe. Your AI agents can use different tools to perform actions like sending emails, sending text messages, scheduling appointments and a lot more.

To do this, click on the Add Tool button on the top right corner of the Tools section.
Add Tool

Click on the Send Text Message tool. Fill out the name and the phone number like this:

Add Text

Click on Save. That's it, your AI agent is ready. You can go to the Chat tab and start talking to your receptionist now.

Assigning A Phone Number

Now that your AI agent is ready to start talking to your customers, we can assign a phone number so that your customers can reach your agent directly. To do this, head over to the Launch tab and click on the Connect button in the Phone Calls section.

Note: You will need a paid plan in order to get a phone number, if you see a banner asking you to upgrade, please upgrade before continuing.

Connected Phone Numbers

Click on Add More Phone Numbers, then on the new phone number screen, pick a local phone number that works for you.

Phone Number Picker

Once you get a new phone and have it assigned to your agent, dial the number and talk to your AI agent. The same agent can also be added to your website as a chatbot by going to the appropriate page from the Launch tab. Enjoy talking to your new AI agent!

Now that we've successfully created our AI agent, let's find out if you're ready to deploy it.

Recommended Guides

Core Concepts

Crafting Instructions

Learn how you can craft the perfect instructions for your AI receptionist....

Guides

Call Screening

Find out how you can screen un-wanted calls using our platform....

Guides

Migration Guide

Learn how to migrate from traditional business phone systems....

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