echowin Launches V2: Longs Peak, Redefining Omnichannel Communication with Agentic AI
Boulder, CO—echowin, the market leader in AI-driven business reception and communication, today introduces echowin V2: Longs Peak—a transformative upgrade that revolutionizes omnichannel engagement. This ground-up refactor boasts faster response times, streamlined onboarding, and an agentic AI layer that now makes autonomous decisions—elevating the way businesses interact with their customers across channels.
Key Enhancements & Integrations
1. Ground-Up Refactor for Unmatched Performance
Longs Peak is rebuilt from the core to offer lower latency, handle higher call volumes, and deliver quicker, more consistent customer interactions—raising the industry bar for AI-driven communications.
2. Advanced Agentic AI for Autonomous Interactions
While echowin has long leveraged generative AI for most of its customer interactions, Longs Peak takes it a step further by enabling full autonomy. The new agentic AI goes beyond just producing responses—it proactively makes decisions, handles tasks, and refines its approach based on real-time context, resulting in more strategic and human-like interactions across phone calls, chatbots, and community channels.
3. Revamped Training with Simple Document Editor
A plain-English document editor replaces the old Scenario Builder, streamlining workflow creation. Businesses can now train AI agents in minutes, cutting down on setup complexity and reducing the time to go live.
4. Tools & App Integration
These new AI agents don’t just talk, they act. They can send emails, dispatch text messages, schedule appointments, and more. With out-of-the-box Zapier integration connecting to 7,000+ business apps, plus webhooks and HTTP REST API support for custom integrations, echowin ensures seamless task automation and data flow across virtually any platform.
5. Refined User Experience & Rapid Onboarding
An intuitive dashboard guides businesses through setup with step-by-step tutorials. Faster deployment, reduced training overhead, and user-friendly management tools get you up and running in no time.
6. Intelligent Chat Bot (Beta)
Bring a 24/7 AI receptionist to your website. Automate lead capture, answer inquiries, and maintain strong customer engagement—even outside regular business hours.
7. Discord Integration
Efficiently interact with customers in one of the world’s fastest-growing communities. Provide real-time answers, escalate complex questions, and foster brand loyalty directly on Discord.
Availability
echowin V2: Longs Peak is available now for all new and existing customers. To learn more or request a demo, visit echo.win.
About echowin
echowin is a leading AI-powered reception and communication platform that helps businesses forge stronger customer relationships through always-on, intelligent engagement. Spanning phone calls, chat, and community channels, echowin delivers a frictionless, omnichannel experience finely tuned for modern customer expectations.
Media Contact
echowin Public Relations
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