How AI Fuels an AI Business: A Peek into echowin's Operations

Sampanna
Sampanna Dahal

October 9 2023

Company

At echowin, we pride ourselves on being pioneers in the field of AI call management. As a leading AI platform, we empower businesses to create virtual AI agents that can perform a myriad of tasks, from answering calls and handling queries to scheduling meetings and transferring to human representatives.

However, we are not just proponents of AI - we are users. We believe in walking the talk, and we leverage a multitude of AI tools to optimize our operations, enhance productivity, and drive growth. By embracing AI, we can focus on what we do best - creating innovative AI solutions for businesses. Our journey with AI is a testament to its transformative power, and we are excited to continue exploring the endless possibilities it offers. 

Here is an in-depth look at our AI arsenal and how each tool contributes to our internal operations while we strive to provide you with the strongest AI call management tool in the market.  

ChatGPT:  

With ChatGPT, we can ensure customer satisfaction while freeing up our human staff to handle more complex issues.

ChatGPT

Large Language Models (LLMs) like GPT and LLaMA are our first line of defense in customer service here at echowin. They form the backbone of our customer service operations, fielding general queries and forming a significant part of our core infrastructure. At echowin, LLMs like ChatGPT are customer service representatives that handle multiple inquiries simultaneously, providing instant, round-the-clock support.  

With ChatGPT, we can ensure customer satisfaction while freeing up our human staff to handle more complex issues. Furthermore, it is also being used for drafting emails, generating reports, and other administrative tasks, thereby saving valuable time and resources. 

Zapier AI: 

Talking about doors, you could technically open your garage door with your echowin agent 🤯

Zapier AI

We just got published as an application integration in Zapier! echowin now lets you use Zapier triggers to connect with thousands of popular applications, so you can automate your work in a no code platform.

echowin has now opened its doors to integration with over 6000 applications through Zapier. Talking about doors, you could technically open your garage door with your echowin agent 🤯.

Even outside of automating calls, we rely on Zapier for automation of repetitive tasks, such as creating tickets for customer communications, documenting customer leads. To create simple "Zaps" such as sending emails and populating Google Sheets, we rely on Zapier AI. And the best part? It accepts natural language input, so we do not need to bother with manually setting up Actions in our Zaps. Zapier AI gives us a personal assistant that understands what we ask for in natural language, never sleeps, and tirelessly performs tasks that would otherwise eat into our productive time. With Zapier and Zapier AI, we can focus on more strategic tasks that require human ingenuity and creativity. 

Microsoft 365 Copilot:  

It is akin to having an indefatigable (yes, Microsoft Copilot taught me that) virtual assistant that aids us in maintaining a consistent and professional tone across all our written communications.

MS Autopilot

echowin recently got accepted into Microsoft for Startups Founders Hub 🥳. As a result, we are privy to many tools in the Microsoft 365 suite. In the realm of content creation, we turn to Microsoft 365 Copilot. This AI-powered tool is invaluable in helping us create high-quality written content. Whether we are crafting engaging blog posts, drafting informative emails, or writing comprehensive guides and documentation, Microsoft 365 Copilot assists us in producing clear, concise, and effective content.

It is akin to having an indefatigable (yes, Microsoft Copilot taught me that) virtual assistant that aids us in maintaining a consistent and professional tone across all our written communications.

In tandem, while we are composing guides, blogs and code documentations, the AI-backed Microsoft Editor within the Office suite helps us keep our documents clear, concise, and formal.  

GitHub Copilot:  

There is a strong belief within the team at echowin that, without GitHub Copilot, we wouldn't have accomplished half the progress we have in this time frame.

GitHub Copilot

Our development team swears by GitHub Copilot for software development and coding. This AI-powered code assistant is like having a seasoned developer by our side, suggesting lines or blocks of code that can make our software more efficient and robust. It is an invaluable tool that helps us write better code faster, making our development process smoother and more efficient. 

As a startup, echowin started operations 11 months ago. In these 11 months, echowin has seen 2 platform overhauls, numerous engine changes, and a constantly iterative development workflow churning out new features almost everyday. There is a strong belief within the team at echowin that, without GitHub Copilot, we wouldn't have accomplished half the progress we have in this time frame.

Perplexity AI:  

It is like having a constantly updated coding manual at our fingertips, helping us stay ahead of the curve. 

Perplexity AI

In the ever-evolving field of coding, staying updated with the latest changes and best practices is critical. That is where Perplexity AI comes in. This tool provides us with real-time access to up-to-date documentation of languages and libraries, ensuring our coding remains top-notch. Perplexity AI provides echowin with a constantly updated coding manual at our fingertips, helping us stay ahead of the curve. 

While ChatGPT has proved a vital tool too in terms of our development workflow, we find that Perplexity AI’s real time access to documentation helps us take that extra step in developing relevant code with up to date to best practices and updated libraries. 

Midjourney:  

So, if you ever run into 6-fingered models on our website, do not get startled. Most probably, it is just a Midjourney image that we might have used. 

Midjourney

On the creative front, Midjourney is our secret weapon. This AI tool helps us generate unique images and graphics for our marketing and website design. Midjourney for echowin is like a team of graphic designers working round the clock, creating visually appealing and customized graphics that enhance our brand image and make our content more engaging. 

So, if you ever run into 6-fingered models on our website, do not get startled. Most probably, it is just a Midjourney image that we might have used. 

Google Analytics:  

Add a query as simple as “Show me the user traffic for the last week” and it produces the website traffic numbers for the last 7 days.  

Google Analytics

While not purely AI, Google Analytics is a crucial part of our toolkit. It uses machine learning algorithms to provide valuable insights into our website traffic and user behavior. This helps us understand our audience better, optimize our website, and make data-driven marketing decisions. At echowin, Google Analytics and its AI integrations act like a team of data analysts providing us with real-time insights that help us tweak our strategies for maximum impact. 

Having said that, Google Analytics also provides a natural language interface where you can add a query as simple as “Show me the user traffic for the last week” and it produces the website traffic numbers for the last 7 days.  

echowin: 

We currently use our own platform to automate inbound phone calls.

echowin

Well, what did you expect?  We here at echowin are also big fans of echowin. We currently use our own platform to automate inbound phone calls. We populate our “References” with FAQs that any potential client may have about our platform. These references range from simple questions about our pricing to complex questions about how we manage to transfer calls, and how businesses can create custom conversational flows for callers. By simply plugging in our phone number on our website, it has helped us automate the tedious task of picking up calls 24/7. At the same time, our echowin agent helps us capture vital leads in terms of callers while also being able to intelligently answer customer queries at the same time using our advanced natural language capabilities.

Dial +1 (820) 345-5040 now to test out the true abilities of echowin, and table any inquiries you might have about our company with our AI agent. 

Sampanna
Sampanna Dahal
Software Engineer
Product, AI, Gaming
Author

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