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Announcing Dhaulagiri - Next Generation Platform Taking Your Conversations To New Heights

Aayush
Aayush Lamichhane

July 12 2023

Engineering

Customer service platforms can be quite the maze. A little tweak here, an adjustment there - next thing you know, you're in the thick of it all.

But this summer, we're all about simplicity - your feedback has inspired us, and we're here to make the heart of echowin even better for you.

We're stoked to take you through the latest updates!

Presenting Our Most Powerful Platform Yet!

Introducing our new platform, codenamed Dhaulagiri, after one of the tallest mountains in the world. Dhaulagiri is a quantum leap in our journey towards the ultimate customer service solution.

Working on echowin

We can't claim to offer the ultimate customer service solution if setting up your service flow feels like rocket science, right? So, give a big welcome to Dhaulagiri, masterminded by our amazing team, based on your feedback.

Take Charge with the Scenario Builder!

With the new platform, you're the maestro of every conversation. Scenario Builder is our new design studio that lets you create seamless, AI-driven conversation flows tailored to your vision, turning every phone call into a success story.

We've always been all ears: "How can echowin be the ultimate customer service tool?" With the new platform, we're on our way.

Revved-up Engine Improvements!

Our pursuit of excellence continues with the exciting upgrade to our engine. Designed to take your customer service experience to new heights, we're blending the best of AI and human touch to create conversational experiences so genuine, your customers might forget they're talking to an AI!

We've supercharged the platform with the addition of state of the art AI models like GPT-4 and PaLM 2 to our robust arsenal. These advanced models ensure an enhanced understanding of customer queries and a steadfast focus on task completion, harmoniously interacting with the entire system for a flawless customer service experience.

Business Oversight Made Easy!

echowin is engineered to tackle a big problem: taking care of customer calls and inquiries. But once everything's shipshape, how do you keep an eye on the most crucial customer interactions? echowin ensures you’re always in the loop. Experience live transcripts with every ring, providing real-time adaptability as your clients converse, giving total visibility of each phone call.

Customer management just got even easier! With each customer call, echowin automatically populates your new Address Book with their contact information whenever available. It almost feels like magic ✨.

What's on the Horizon?

As we advance, it's important to match our offerings with the value they bring. As such, we will be updating our pricing structure to reflect the increased power and capabilities of the echowin platform. More on this soon!

Expect more robust defenses in our fight against bot calls and spam, giving you peace of mind and a smoother customer service experience. We're also turning up the dial on business insights with advanced analytics, empowering you to understand your business better and make data-driven decisions.

And that's not all! The Scenario Builder will be receiving new tools, expanding your capability to create intricate and effective conversation flows. Keep an eye out for these exciting enhancements and many more thrilling announcements on the way. The future of echowin promises to deliver greater value, stronger features, and continual innovation. Stay tuned!

Screenshot

Whether it's onboarding glitches or setup confusions, there’s nothing more disheartening than a potential user saying, “I just don’t get it!”. That's why we are whipping up a slew of improvements to make echowin more user-friendly, including a slicker setup process, a streamlined user experience, and easy-peasy access to your favorite features.

Quite a summer at echowin, eh? Building a customer service platform like echowin is an exciting journey, but it also calls for careful planning and meticulous execution. It's always fun to cook up and roll out new features, but we find just as much joy in refining what we've already got. That's the echowin way.

A massive thank you to all of you for your insightful feedback. We’re all ears and continually fine-tuning echowin — your voice truly counts.

If echowin is still on your wishlist, now's the time to act. Whether you're curious about our new platform or ready to revamp your business customer service, we welcome you to join us and try Dhaulagiri.

The future of customer service is here, and we're excited to have you on this journey.

Here's to an amazing summer!

Aayush
Aayush Lamichhane
Founding Software Engineer
Tech Lover, Musician, Thinker
Author

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Easy Setup
1

Instructions

Train like a human employee

2

Knowledge

Connect websites, docs, and FAQs

3

Testing

Validate before deployment

4

Channels

Deploy across platforms

Phone
Chat
Discord
Setup ProgressReady to Deploy

Built For
Rapid Deployment

Instruct, train, test and deploy AI agents to phone, chat and more in record time without compromising on capabilities and scalability. Built for tinkerers, solution developers, agencies, IT Teams, entrepreneurs and builders.

Simplified
Training Interface

Skip the AI complexity. Train your agent in plain English like a human employee. It automatically learns from your website, documents, and FAQ.

Training Editor
Instructions
Auto-saving...
Docs
Website
FAQ
Knowledge Base
3 sources
Advanced Features

Sentiment Analysis

Real-time emotion tracking

Positive
Neutral
Negative

Smart Calendar

Automated scheduling

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F
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Meeting with Client2:30 PM

Call Recording

Voice transcription & playback

Recording
2:15 / 3:00

Call Summary

AI-generated insights

Key Points3 items

Integrate With
Your Ecosystem

Connect with 8000+ apps through Zapier or webhooks for Make.com, n8n, or custom backend. Your AI agent seamlessly integrates with your existing tools. Build powerful automations across phone, web, and Discord channels.

Visibility
Around The Clock

Get full visibility into the operations of your AI Agents with live transcriptions, recordings, call summaries, sentiment analysis and more. Make intelligent informed decisions with data you can trust.

Live Monitoring
4 Active Calls
Support Call
2m 14s
Sales Inquiry
5m 32s
Scheduling
1m 45s

Automate Workflows

No two businesses are the same. That's why we've built a platform that allows you to customize it to fit your business needs, instead of the other way around.

All In One

Get everything in one platform - from phone numbers to training and analytics. Launch your AI solution in minutes with our easy process.

Not Just AI Agents

Forget paying thousands of dollars for a CRM. We've built one right into the platform with custom fields, kanban boards, and more that integrates directly with your AI agents.

Powerful Integrations

Connect to 7000+ tools via Zapier, webhooks and APIs. Easily automate workflows just by typing instructions and enable your agent to take actions during conversations.

No credit card required

Technology Partners

Built on industry-leading infrastructure and AI technology

OpenAI
Google Cloud
Microsoft
Cloudflare
Telnyx
Deepgram

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