No matter where you fall on the spectrum of early adopters, you’ve likely asked some version of these questions when deploying an AI agent to engage with your customers.
Is it accurate enough? Will mistakes cost me customers?
How do I monitor performance and fix issues quickly?
Is it really ready for prime time, or am I risking my brand’s reputation?
Can I truly trust an AI with my most important processes?
Have I built this correctly?
We recognized early on that helping our customers build confidence and trust in the platform was crucial.
Our customers needed to see if the agent they built delivered every single time.
If something didn’t work, they needed to know — and so did we.
The first step in fixing a problem is recognizing that something is broken.
To ensure full visibility, we developed a comprehensive suite of monitoring features around end-user interactions and calls. Rather than hiding these tools behind admin panels, we made them directly accessible to our customers.
Call Transcripts — Real-time transcripts; stored under calls
Call Summaries — Summarizes customer inquiries and resolutions
Call Scoring — Evaluates agent performance during calls
Sentiment Analysis — Tracks caller sentiment throughout the conversation
Call Recordings — Provides access to actual call recordings
Post-Transfer Transcripts — Captures transcripts after calls are transferred
Call Analytics — Displays call, caller & business trends via Dashboard
AI Tool Calls — Shows how agents utilized tools during calls
Call Reporting — Enables thumbs up/down feedback
By making these insights accessible, any poor scores, unsuccessful calls, unhappy customers, flawed agent implementations, dysfunctional tools/features, and platform deficiencies became visible.
Our customers can improve their implementations and processes, creating more robust solutions and ultimately support their customers better.
We receive direct feedback to enhance our platform’s functionality and reliability.
Issues and challenges are tackled head-on, strengthening customer relationships.
While we have several other tools and processes in place to ensure product reliability and quality, this transparency-driven approach has helped us stay close to our customers.
By growing alongside them, we build confidence, trust, and a stronger AI-driven future together.
In today's fast-paced business world, companies are always looking for ways to streamline their operations and improve customer service. One innovative solution that has emerged in recent years is the AI phone receptionist. This cutting-edge technology is transforming the way businesses handle incoming calls, providing a more efficient and cost-effective alternative to traditional human receptionists.
This blog highlights the shift to AI in call management, showcasing echowin's AI virtual assistant, efficient AI call answering, and advanced AI IVR capabilities, and how they streamline business communications.
Every business owner should be aware of the benefits of cloud-based call centers with AI, offering around-the-clock accessibility, scalable growth, and efficient customer interactions. From eliminating missed calls to cost reductions and increased productivity, discover why AI call answering is a strategic imperative for businesses aiming at operational excellence. The future is now, and cloud-based call centers are leading the way in transforming customer service dynamics.
Train like a human employee
Connect websites, docs, and FAQs
Deploy across platforms
Validate before deployment
Instruct, train, test and deploy AI voice agents in record time without compromising on capabilities and scalability. Built for solution developers, agencies, IT Teams, entrepreneurs and builders.
Deploy an agent on phone, website or Discord, analyze caller's sentiment, get summaries, transfer calls, schedule appointments and more. This is not your average voice platform, it's the whole package.
Our document based editor hides all the complexity of training your agent, just type instructions like you are training a human employee. Your agent automatically learns about your your business from your website, documents or FAQ.
Have full visibility into the operations of your AI Agents with live transcriptions, recordings, call summaries, sentiment analysis and more. Make intelligent informed decisions with data you can trust.
Deploy agents in 30+ languages with real-time switching. Our Omni Language Engine enables callers to speak in any language globally.
Get everything in one platform - from phone numbers to training and analytics. Launch your AI solution in minutes with our easy process.
Experience human-like interactions with state-of-the-art language models. Our optimized engine ensures fluid, context-aware dialogues.
Connect to 7000+ tools via Zapier, webhooks and APIs. Easily automate workflows just by typing instructions and enable your agent to take actions during conversations.
See how much you can save by switching to echowin
20 credits per minute
3 credits per message
Free forever to build, only pick a plan when you deploy. No credit card required.