When we started echowin, we set out to create the most powerful and modular call answering system the SMB market has ever seen. As a platform, echowin offers a lot of features and capabilities that make it one of a kind in the market. We noticed that the features and capabilities we have are like raw ingredients required for cooking, and you were the chefs cooking with the ingredients. We have decided to make everyone's life a bit easier. I am happy to introduce our new AI-powered Wizard that will help you set up your AI agent in record time, almost acting like a digital chef that can cook fully finished recipes for you.
The first part of the wizard understands what your business does and what kind of calls you're looking to automate based on the information you provide. This, along with any webpage URLs you provide, helps the AI agent fully understand your use case and provide correct recommendations through the rest of the steps.
The second part of the wizard recommends frequently asked questions that your callers are most likely to ask you on the phone. This is ranked from the most frequently asked to the least. Once you answer these questions, your agent will be able to provide your callers with the most relevant information.
In the next step, we work on automating your workflows for your specific needs. The AI agent intelligently suggests top workflows like transferring calls, sending scheduling links, etc., based on its understanding of your business. Once you select the relevant workflows, you will be guided through setting them up per your needs with the help of our AI solutions developer, Cubie.
Once you finish setting up all the workflows, all that is left is the fun part. On the last screen, you will see your suggested greeting generated by AI to engage your callers as soon as the phone call is picked up. You will also see a suggested instruction prompt that you can use to tell the agent to behave in certain ways. Once you confirm these and pick a voice, your agent is ready to go.
We recommend going back to your scenarios and testing everything before deploying the agent to your callers. We see this new wizard as a key step in our mission to make generative AI available to businesses of all sizes, as it lets anyone build powerful AI call automations without the need for technical expertise. This is just the beginning, and we will keep working on adding more intelligence to the process to make it even easier than it already is. Please reach out to us with any feedback or comments, and enjoy building.
Today's businesses need exceptional customer service. Conversational AI is bringing a new era of call management, revolutionizing how companies interact with customers. AI-powered call management systems use conversational AI for automated answering, intelligent routing, workflow automation, and real-time analytics. Implement carefully to unlock enhanced customer experiences.
So you're starting a business (or maybe giving it a refresh) and you need a professional way for customers to reach you. A dedicated business phone number is essential – it builds credibility, separates your work life from your personal life, and just makes things official. But where do you even begin?
Here’s how busy entrepreneurs can use technology to streamline their business operations effectively. Tools like echowin offer AI-powered solutions that automate customer interactions, freeing up time for strategic activities.
While others struggle with missed calls and lost opportunities, your AI receptionist works tirelessly 24/7, ensuring you capture and convert every lead that comes your way.
Automatically take messages and transfer calls to the right department or person based on caller intent, without menu navigation.
Your AI receptionist can perform a variety of actions using tools during and after a call, such as creating tasks, sending text messages, and more.
Get real time live transcriptions, short call summaries, sentiment analysis information, and more from every call.
Your AI receptionist is available wherever your customers are, through a web chatbot, phone, Discord, and more.
As a law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.