When we started echowin, we set out to create the most powerful and modular call answering system the SMB market has ever seen. As a platform, echowin offers a lot of features and capabilities that make it one of a kind in the market. We noticed that the features and capabilities we have are like raw ingredients required for cooking, and you were the chefs cooking with the ingredients. We have decided to make everyone's life a bit easier. I am happy to introduce our new AI-powered Wizard that will help you set up your AI agent in record time, almost acting like a digital chef that can cook fully finished recipes for you.
The first part of the wizard understands what your business does and what kind of calls you're looking to automate based on the information you provide. This, along with any webpage URLs you provide, helps the AI agent fully understand your use case and provide correct recommendations through the rest of the steps.
The second part of the wizard recommends frequently asked questions that your callers are most likely to ask you on the phone. This is ranked from the most frequently asked to the least. Once you answer these questions, your agent will be able to provide your callers with the most relevant information.
In the next step, we work on automating your workflows for your specific needs. The AI agent intelligently suggests top workflows like transferring calls, sending scheduling links, etc., based on its understanding of your business. Once you select the relevant workflows, you will be guided through setting them up per your needs with the help of our AI solutions developer, Cubie.
Once you finish setting up all the workflows, all that is left is the fun part. On the last screen, you will see your suggested greeting generated by AI to engage your callers as soon as the phone call is picked up. You will also see a suggested instruction prompt that you can use to tell the agent to behave in certain ways. Once you confirm these and pick a voice, your agent is ready to go.
We recommend going back to your scenarios and testing everything before deploying the agent to your callers. We see this new wizard as a key step in our mission to make generative AI available to businesses of all sizes, as it lets anyone build powerful AI call automations without the need for technical expertise. This is just the beginning, and we will keep working on adding more intelligence to the process to make it even easier than it already is. Please reach out to us with any feedback or comments, and enjoy building.
From automating mundane tasks to creating new avenues for innovation, AI is not just a buzzword but a catalyst for lucrative business opportunities. If you're an aspiring entrepreneur, a tech enthusiast, or someone simply curious about the potential of AI in the business world, this post is your roadmap to understanding and capitalizing on these emerging opportunities.
Introducing our new platform, codenamed Dhaulagiri, after one of the tallest mountains in the world. Dhaulagiri is a quantum leap in our journey towards the ultimate customer service solution. With the new platform, you're the maestro of every conversation.
We have been hard at work at echowin for the last few months getting our new platform Dhaulagiri ready for prime time. Now that our new platform is publicly available and in the hands of many business owners, I wanted to take some time to talk about some of the behind the scene changes on the new platform, as well as some of the choices we made.
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