Scenario Builder is a unique super power we developed for our customers!
This helps you integrate the calls into your business seamlessly. It will help you organize and distribute customer inquiries and requests to best align with your business. It will help you delegate tasks as the call happens to your team members and staff. It will generate leads for you 24-7. It will notify you about critical call by routing it to you or texting you the summary of customer request or leave you alone. The beauty is that you get to define and design it.
Let’s take a look at a scenario for “Boulder Legal Group” to understand how a scenario is built and how it works.
In this case, whenever the agent recognizes that the caller needs legal help with traffic related violations, it will start by letting the caller know that it will ask a few questions before routing the call to someone who can help (speak). It will ask for the caller's name (ask question) and summary of the issue (2nd ask question). It will package the two responses and email it to a legal team member(send email) and then route the call (transfer) to a staff member.
Scenario Builder is capable of solving endless use cases and unique business needs. With Zapier integration, you will be able to connect your workflows to over 6000 applications, ranging from Google Sheets to Airtable to Slack.
State of the Art AI Models