Welcome to our handy guide series! Here, we spotlight a feature that's as dynamic as your business calls - 'Live Transcripts'. Here's why they are a game-changer.

What are Live Transcripts?

Live Transcripts are real-time records of your business calls. They capture and display the unfolding conversation between your AI agent and the caller as it happens.

Why are they essential?

Live Transcripts ensure you never miss a beat in your business interactions. They offer invaluable insights into your customer's needs, concerns, and feedback – all important to enhance the customer experience and nurture relationships.

What makes them 'Live'?

The term 'Live' signifies the real-time nature of these transcripts. As the AI agent and caller interact, the conversation gets updated automatically. It's akin to watching a live subtitle feed of your ongoing calls.

How can you use them?

Live Transcripts can be a strategic tool for your business. Review them to understand your customer interactions better, pick up any critical points that need addressing, or analyze patterns and trends over time to shape your business strategies.

Can you access them later?

Absolutely! You can revisit these transcripts anytime in your client portal, ensuring no valuable insight is ever lost.

Live Transcripts by echowin make it convenient to stay in the loop of every call, providing a seamless bridge between AI interaction and human oversight. It's time to bring this feature into action, upping your customer service game!