Here are some best practices, including tips directly from our most successful users:
During the greeting, make it clear to the caller they're talking to an intelligent agent. This sets the context and encourages the caller to communicate effectively.
When writing your references, imagine you're instructing a new employee. Be clear, concise, and direct – this helps your AI agent learn faster and work better.
Consider all the different types of calls you might receive and create diverse scenarios accordingly. This helps in handling a wide range of calls proficiently.
Regularly review the live transcripts and make necessary updates to your references and scenarios. This ensures that the AI continues to learn and improve.
Walk through your caller’s journey. Check all the touchpoints from the caller’s perspective to understand and improve their overall experience.
Remember, the goal of echowin is to provide a top-notch calling experience for your customers, while making your business operations smoother and more efficient. These practices will help you get there!