References are question answer pairs in free-form text about your business, operation, product, services, policies, and anything else you want your agent to refer to while answering your customer calls. If there are certain things that you don’t want your agent to answer, simply don’t add those and your agent will respond that it does not have the information 


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Clear and unambiguous questions and answers will train your agent better. If you have an extensive list of questions and answers (more than 100), let us know and we will upload those all at once for you. We are also working on features and tools to let you upload your documents directly as well as populate your references using your website. To add a reference, simply click the “Add Reference” button and populate with a question-and-answer set. Hit “Save” on the bottom to save. 

Example References 

Let's add some more references.

Q: What is the pricing of echowin?

A: echowin is priced at $19.99 per month, and we provide a 30-day trial period at no cost. 

Q: How to set up an agent?

A: You can set up your AI agent by clicking on “Agent” tab on the left side of your platform and giving it a name. You can choose voices for your agent as well.

Remember that you do not have to repeat the same question to cover ways your caller may ask the question. Your agent is intelligent! When needed, it will combine multiple references to answer your caller.

Now when you set up a call, let's see what happens.

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All your questions are answered by the Agent!

Let's say your customers have a question on whether cats are allowed in the company office, but you only allow dogs. Create the text reference for this question.


Q: Are cats allowed at your office?

A: No, we only allow dogs.

 But what happens when the customer asks if cows are allowed? Try it for yourself.


Platform For Innovative Businesses

Keep pace with rapid advancements in AI. With echowin, easily create and launch your own AI-powered virtual agents. Together, let's revolutionize your business.

Phone Representative

Digital Receptionist

Customer Support

echowin has been a game changer for my parking company.  We get so many calls requesting information about our lots and parking rules. Now Terry, our echowin bot handles the calls. She answers questions, gives direction and is allowing our admin staff to focus on more important tasks.
Tylar Miller
Shoreline Parking
Myrtle Beach, South Carolina
As a small law firm owner, it is difficult to manage the volume of calls we receive daily. echowin provides fast and personal responses to each of our clients. This maintains a healthy attorney client relationship. At the same time, it increases our efficiency when dealing with important calls.
Elliott Lipinsky
Law Offices Of Elliott Owen Lipinsky
Attorney For Selma and Montgomery, Alabama

Trusted By

Property Management Companies
Law Firms & Attorneys
Local Businesses
eCommerce Stores
Digital Media Agencies
Internet Service Providers
Google Cloud


Calls Answered

With Zero Call Transfers
Your personal transfer rate is available in client portal.
Last updated on September 27, 2023.

1m 38s

Average Call

Resolution Time
Your personal resolution time is available in client portal.
Last updated on September 27, 2023.


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