References are question answer pairs in free-form text about your business, operation, product, services, policies, and anything else you want your agent to refer to while answering your customer calls. If there are certain things that you don’t want your agent to answer, simply don’t add those and your agent will respond that it does not have the information.
Clear and unambiguous questions and answers will train your agent better. If you have an extensive list of questions and answers (more than 100), let us know and we will upload those all at once for you. We are also working on features and tools to let you upload your documents directly as well as populate your references using your website. To add a reference, simply click the “Add Reference” button and populate with a question-and-answer set. Hit “Save” on the bottom to save.
Example References
Let's add some more references.
Q: What is the pricing of echowin?
A: echowin is priced at $19.99 per month, and we provide a 30-day trial period at no cost.
Q: How to set up an agent?
A: You can set up your AI agent by clicking on “Agent” tab on the left side of your platform and giving it a name. You can choose voices for your agent as well.
Remember that you do not have to repeat the same question to cover ways your caller may ask the question. Your agent is intelligent! When needed, it will combine multiple references to answer your caller.
Now when you set up a call, let's see what happens.
All your questions are answered by the Agent!
Let's say your customers have a question on whether cats are allowed in the company office, but you only allow dogs. Create the text reference for this question.
Example:
Q: Are cats allowed at your office?
A: No, we only allow dogs.
But what happens when the customer asks if cows are allowed? Try it for yourself.
