Welcome to echowin! Our platform aims to be easy and intuitive to use. However, you might encounter some terms that may seem new. Here's a brief guide to help you understand them better:

1) Agents

Consider echowin Agents as your smart virtual receptionists. They're capable of responding to callers with information about your business and can navigate any dynamic scenario.

2) References

Think of References as the training material for our AI Agents about your business. From product details to office hours, any relevant piece of information in a Question-Answer format can help 'educate' the AI.

3) Scenarios

Scenarios are like roadmaps for handling various phone call situations. Our easy, drag-and-drop Scenario Builder lets you design these roadmaps.

4) Scenario Builder

Our Scenario Builder is your canvas to create dynamic call flows. It's a no-code, drag-and-drop builder that lets you use various tools to effectively handle all call scenarios.

5) Tools

In our Scenario Builder, 'tools' like "Ask Question" help perform specific tasks during the call. String together various tools to form a complete, coherent flow for managing calls.

6) Live Transcripts

Get a real-time view of the conversations between the AI and the callers with our Live Transcripts. Watch as the conversation unfolds and updates itself automatically.

7) Magic Contacts

Contacts are the new numbers from which you receive calls. echowin automatically adds these numbers to your contact list, so you can readily access caller IDs and other relevant details. Stay organized without lifting a finger!

Keep this guide handy as you navigate through echowin. Happy exploring!