We’re excited to announce a brand new way to connect with your customers: you can now link your AI agent directly to your WhatsApp Business account!
Until now, your AI agent could only answer phone calls or website chats. With this new WhatsApp channel, your agent can seamlessly handle conversations on one of the world’s most popular messaging platforms.
Here’s a step-by-step guide on how to get started:
WhatsApp is where your customers already are. By connecting your AI agent to WhatsApp Business, you can:
Note: If you'd like more information on getting started with echowin, please follow our quick start guide.
1. Go to the WhatsApp Channel in Your Portal

2. Start the Connection Process
Tip: You’ll need your Facebook and WhatsApp Business account credentials handy.

3. Authorize and Complete Setup

4. See Your Connected Accounts

Once connected, your AI agent will be able to:
Start connecting with your customers on WhatsApp today. Your AI agent is ready!
If you run into any issues or have questions, our support team is here to help. Just reach out to our support team.
This integration is secure and uses WhatsApp’s official APIs. Your data and conversations remain private and protected.
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