(888) 881-1066
TwitterLinkedInFacebookInstagramYouTube
ech
win
  • Pricing
  • White Label

How to create an AI Agent for your WhatsApp Business

Sampanna
Sampanna Dahal

July 22 2025

Guides

How to Create An AI Agent for Your WhatsApp Business

We’re excited to announce a brand new way to connect with your customers: you can now link your AI agent directly to your WhatsApp Business account!

Until now, your AI agent could only answer phone calls or website chats. With this new WhatsApp channel, your agent can seamlessly handle conversations on one of the world’s most popular messaging platforms.

Here’s a step-by-step guide on how to get started:

Why Connect WhatsApp?

WhatsApp is where your customers already are. By connecting your AI agent to WhatsApp Business, you can:

  • Instantly respond to customer inquiries 24/7
  • Automate common questions and tasks
  • Provide a familiar, convenient experience for your audience

Creating an AI Agent

  1. Navigate to Create an Agent  in your portal and fill in the agent’s name, language, and time zone.
  2. (Optional) Add your business website for smarter responses.
  3. Click Create AI Agent.
  4. Your agent is now ready to connect to WhatsApp and other channels.

Note: If you'd like more information on getting started with echowin, please follow our quick start guide.

How to Connect Your WhatsApp Business Account

1. Go to the WhatsApp Channel in Your Portal

  • Log in to your dashboard.
  • Navigate to your agent’s settings.
  • Click on the Deployment section and select WhatsApp Business.

WhatsApp Deployment

2. Start the Connection Process

  • If you haven’t connected a WhatsApp account yet, you’ll see a card titled WhatsApp Bot Connection.
  • Click the Continue with WhatsApp button. This will redirect you to WhatsApp’s secure authorization page.

Tip: You’ll need your Facebook and WhatsApp Business account credentials handy.

Connecting your WhatsApp Business

3. Authorize and Complete Setup

  • Follow the prompts on WhatsApp’s authorization page to grant access.
  • Once authorized, you’ll be redirected back to your dashboard.

Authorizing and Registering your WhatsApp Bot

4. See Your Connected Accounts

  • After connecting, your WhatsApp Business number will appear in the Connected Account section.
  • You’ll see the phone number, its status (Active or Registration Pending), and an option to disconnect if needed. 

Connected WhatsApp Business

Managing Your WhatsApp Bot

  • Active Status: Once your number is registered, it will show as Active with a green indicator.
  • Registration Pending: If setup isn’t complete, you’ll see a Registration Pending status. Follow any additional prompts to finish.
  • Disconnect: Want to remove a number? Click Disconnect and confirm your choice.

What Happens Next?

Once connected, your AI agent will be able to:

  • Receive and respond to WhatsApp messages from your customers
  • Use the same intelligence and workflows as on calls or web chat
  • Help you deliver fast, consistent support right inside WhatsApp

Start connecting with your customers on WhatsApp today. Your AI agent is ready!

Need Help?

If you run into any issues or have questions, our support team is here to help. Just reach out to our support team.

Technical Note

This integration is secure and uses WhatsApp’s official APIs. Your data and conversations remain private and protected.

Sampanna
Sampanna Dahal
Lead Software Engineer
Product, AI, Gaming
Author

Related Articles

How AI Workflow Builder Handles What Happens Before & After Every Call

Running a small business means endless admin after calls. Workflow Builder automates follow-ups, emails, and CRM updates so you never miss a lead.

Hire A Virtual Assistant - Humans vs Artificial Intelligence

When you run a business, finding the right help is like solving a puzzle. On one side, you have the traditional virtual assistant – a real person who works from afar and understands your needs. On the other side, there's something new and exciting: a robot helper, also known as an AI virtual assistant, ready to work all day and night without getting tired. It's a big choice: picking a human with a personal touch or a robot that never stops working.

What You Need To Know About AGI As A Business Owner

AGI is all the hype these days. But how will it affect your business, if or when it does get developed? As a business owner, find where you can integrate AI into your services.

Easy Setup
1

Instructions

Train like a human employee

2

Knowledge

Connect websites, docs, and FAQs

3

Testing

Validate before deployment

4

Channels

Deploy across platforms

Setup ProgressReady to Deploy

Go Live
In Record Time

Instruct, train, test and deploy your AI Receptionist to phone, chat and more in record time without compromising on capabilities and scalability.

Simplified
Training Interface

Skip the AI complexity. Train your AI receptionist in plain English like a human employee. It automatically learns from your website, documents, and FAQ.

Training Editor
Instructions
Auto-saving...
Docs
Website
FAQ
Knowledge Base
3 sources
Advanced Features

Sentiment Analysis

Real-time emotion tracking

Positive
Neutral
Negative

Smart Calendar

Automated scheduling

S
M
T
W
T
F
S
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Meeting with Client2:30 PM

Call Recording

Voice transcription & playback

Recording
2:15 / 3:00

Call Summary

AI-generated insights

Key Points3 items

Built For
Your Business

Connect with 8000+ apps through Zapier or webhook integration. Your AI receptionist seamlessly integrates with your existing tools.

Visibility
Around The Clock

See your AI receptionist in action with live monitoring, recordings, call summaries, sentiment analysis and more. Make intelligent informed decisions with data you can trust.

Live Monitoring
4 Active Calls
Support Call
2m 14s
Sales Inquiry
5m 32s
Scheduling
1m 45s

Automate Workflows

No two businesses are the same. That's why we've built a platform that allows you to customize it to fit your business needs, instead of the other way around.

All In One

Get everything in one platform - from phone numbers to training and analytics. Launch your AI receptionist in minutes with our easy process.

Not Just AI Receptionists

Get a complete business operating system with built-in CRM, analytics, integrations, and more that integrates directly with your AI receptionist.

Powerful Integrations

Connect to 7000+ tools via Zapier, webhooks and APIs. Easily automate workflows just by typing instructions and enable your agent to take actions during conversations.

No credit card required

Technology Partners

Built on industry-leading infrastructure and AI technology

OpenAI
Google Cloud
Microsoft
Cloudflare
Telnyx
Deepgram

Featured At

Austin Startup Week
South By Southwest
TGND
NWF
ATW
SWF
PioneerBlog
Presented by
ech
win

Streamline Your Business Operations with Technology & Innovation - get expert tips, proven strategies, and actionable insights delivered straight to your inbox!

Subscribe to our blog

Pioneer Blog Logo

Ready to Build Your AI Voice Agent?

Join thousands of businesses automating their operations with echowin

Start Building FreeBook a Demo
ech
win

echowin is the leading AI Receptionist And Agent Builder Platform, enabling businesses to create and deploy intelligent agents for phone, chat, and Discord in minutes.

(888) 881-1066[email protected]

Boulder, Austin & Kathmandu

Product

  • Features
  • Pricing
  • Use Cases
  • Industries
  • Platform Demo

Company

  • About Us
  • Contact Us
  • Career
  • News & Updates
  • Changelog

Resources

  • Blog
  • Help Center
  • Guides
  • Webinars
  • Referral Program
  • White Label

Free Tools

  • Free Phone Number Lookup
  • Free Business Name Generator
Terms of ServicePrivacy PolicyLimited Use DisclosureUser Data Deletion
TwitterLinkedInFacebookInstagramYouTube

© 2025 echowin Inc. All rights reserved.Built with ❤️ in Boulder, Austin, and Kathmandu