Question 1

What is after-hours phone service?

Accepted Answer

After-hours phone service is AI-powered call answering that handles customer calls when your business is closed—nights, weekends, and holidays. The AI can answer questions, book appointments, take messages, and route emergency calls 24/7.

Question 2

How does after-hours AI answering work?

Accepted Answer

Powered by Orchestra V4, the AI answers calls naturally outside your business hours. It can provide information, schedule appointments for the next business day, take detailed messages, send urgent alerts, or route emergency calls according to your rules. When business hours resume, you receive summaries of all after-hours activity.

Question 3

Can I set up after-hours answering myself?

Accepted Answer

Yes! With self-serve, you configure business hours, define after-hours workflows, and set escalation rules yourself in 15 minutes. Or choose managed services (starting at $1,500/mo) where our team builds your entire after-hours system including emergency protocols.

Question 4

How much does 24/7 phone answering cost?

Accepted Answer

Self-serve: Free forever to build and test, then $49.99/month base plan + usage ($0.16/min for phone calls). Much cheaper than hiring night shift staff ($50K-$70K/year). Managed services: Starting at $1,500/month for completely hands-off 24/7 coverage.

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