Turn Conversations IntoBusiness Insights
Business Compass automatically extracts meaningful metrics, customer intents, and unique observations from every conversation your AI agents handle—delivering insights that would take a team of data scientists months to compile.
Weekend call volume increased 40% —consider extended hours
Powered by Your AI Agents
Business Compass works seamlessly with echowin AI voice agents and chatbots. Every conversation contributes to your business intelligence.
Enterprise-Grade Analytics, For Everyone
For the first time, echowin is bringing business intelligence that was only accessible to big enterprises to the hands of all small and medium-sized business owners. Business Compass automatically adapts to your business and gives insights relevant to your specific use case.
AI Business Intelligence
Your AI Agents will keep track of the most important metrics, customer intents and unique observations from your conversations.
Delivered Insights
You will periodically receive emailed insights derived from your conversations. This includes trends, anomalies and actionable recommendations.
Insights That Drive Growth
Business Compass automatically gathers insights that would otherwise take a team of data scientists and months of work, and emails them to your team as patterns, anomalies and other important things arise.
Automatic Insights
No manual analysis required. Business Compass automatically extracts meaningful metrics from every conversation.
Customer Intent Detection
Understand exactly what your customers want. AI identifies and categorizes customer intents in real-time.
Pattern Recognition
Identify trends, anomalies, and patterns that would take months to discover manually.
Delivered to You
Receive periodic email reports with the most important insights, trends, and actionable recommendations.
Your Complete Intelligence Dashboard
Every conversation becomes actionable data. Watch as Business Compass transforms raw interactions into strategic insights.
Business Compass
AI Conversation Intelligence
Total Revenue Discussed
Appointments Booked
Leads Qualified
Support Resolved
Customer Intents
Key Observations
Weekend call volume increased 40%
New competitor mentioned 12 times
Avg call duration down 15%
Spanish language requests up 25%
Insights delivered to your inbox
Weekly reports with trends, anomalies & recommendations
What Business Compass Tracks For You
From the calls and chats your AI agent handles, Business Compass automatically extracts and organizes the insights that help you grow your business.
Measured Metrics
Track numeric data automatically—appointments booked, revenue discussed, order quantities, and any custom metrics relevant to your business.
Customer Intent Detection
Automatically identify what customers are looking for—pricing inquiries, appointment requests, support needs, and more.
Key Observations
Surface important patterns and anomalies—unusual call volumes, emerging customer concerns, or opportunities you might miss.
Transferred Call Intelligence
Get insights from the entire call—even the portions transferred to your staff. Perfect for call routing setups where you want intel from customer-staff conversations.
Pinned Insights
Pin the metrics and observations that matter most to you. Your AI agents will continue tracking and updating them automatically.
Intelligence From Every Part of the Call
Even if you're using your AI agent purely as a call router, Business Compass continues to gather intelligence from the transferred portions of the call. This means you get valuable insights from conversations between your customers and your staff—not just the AI-handled portion.
Combined with sentiment analysis, this becomes incredibly powerful. Understand how customers feel during their entire journey—from the initial AI greeting through to resolution with your team.
Call Router? Still Get Intel
Using your AI agent just to route calls? You'll still capture insights from what happens after the transfer.
Sentiment Analysis + Transfers
Track customer sentiment throughout the entire call—see how emotions change from AI handling to staff resolution.
Complete Visibility
Get a holistic view of customer interactions—what they asked for, how they were helped, and how they felt about it.
Full Call Intelligence
Insights captured from the entire conversation
• Customer intent detected: Billing inquiry
• Sentiment: Neutral
• Issue discussed: Payment plan options
• Resolution: Extended payment arranged
• Final sentiment: Positive
Business Compass analyzed the entire conversation—AI handling and staff resolution—to provide complete intelligence.
From Conversation to Actionable Insight
No setup required. Business Compass works automatically with your echowin AI agents.
Your AI Agent Handles Conversations
As your echowin AI agent handles calls and chats, it processes every conversation in real-time.
Your AI Agent Handles Conversations
As your echowin AI agent handles calls and chats, it processes every conversation in real-time.
Business Compass Extracts Insights
AI automatically identifies metrics, customer intents, and observations from each interaction.
Business Compass Extracts Insights
AI automatically identifies metrics, customer intents, and observations from each interaction.
Patterns & Anomalies Are Detected
The system recognizes trends, unusual patterns, and actionable opportunities across all conversations.
Patterns & Anomalies Are Detected
The system recognizes trends, unusual patterns, and actionable opportunities across all conversations.
Insights Delivered to You
Receive periodic email reports with the most important findings and recommendations for your business.
Insights Delivered to You
Receive periodic email reports with the most important findings and recommendations for your business.
Business Compass is Included with Your AI Agents
No additional cost. Every echowin AI agent automatically contributes to your Business Compass insights.
Free with echowin
Business Compass works automatically with your AI agents
Frequently Asked Questions
Everything you need to know about Business Compass.
Ready to Unlock Your Conversation Insights?
Join thousands of businesses using Business Compass to turn customer conversations into actionable intelligence. Start free today.