Turn Conversations IntoBusiness Insights
Business Compass automatically extracts meaningful metrics, customer intents, and unique observations from every conversation your AI agents handle — then writes you an AI-generated weekly report comparing performance, tracking multi-week trends, and recommending actions.
Weekend call volume increased 40%—consider extended hours
Powered by Your AI Agents
Business Compass works seamlessly with echowin AI voice agents and chatbots. Every conversation contributes to your business intelligence.
Enterprise-Grade Analytics, For Everyone
For the first time, echowin is bringing business intelligence that was only accessible to big enterprises to the hands of all small and medium-sized business owners. Business Compass automatically adapts to your business and gives insights relevant to your specific use case.
AI Business Intelligence
Your AI Agents automatically track the most important metrics, customer intents, and unique observations from every conversation — calls and chats alike.
AI-Generated Weekly Digest
Every week, AI analyzes your data and writes a personalized business report — comparing this week vs. last, highlighting wins, flagging concerns, and recommending actions. Delivered straight to your inbox.
Long-Term Trend Tracking
Business Compass remembers. It tracks up to 12 weeks of history, spotting multi-week patterns like sustained growth in appointments or recurring customer complaints that single-week snapshots would miss.
Insights That Drive Growth
Business Compass automatically gathers insights that would otherwise take a team of data scientists and months of work, and emails them to your team as patterns, anomalies and other important things arise.
Automatic Insights
No manual analysis required. Business Compass automatically extracts meaningful metrics from every conversation your AI agent handles.
Customer Intent Detection
Understand exactly what your customers want. AI identifies and categorizes customer intents in real-time across calls and chats.
Multi-Week Intelligence
Business Compass tracks 12 weeks of rolling data and builds a master intelligence profile of your business, spotting sustained trends and recurring patterns.
Personalized Weekly Report
AI writes a custom email digest each week — with a headline, key metrics, trend analysis, and one recommended action. Sent to your entire team.
Your Complete Intelligence Dashboard
Every conversation becomes actionable data. Watch as Business Compass transforms raw interactions into strategic insights.
Business Compass
AI Conversation Intelligence
Total Revenue Discussed
Appointments Booked
Leads Qualified
Support Resolved
Customer Intents
Key Observations
Weekend call volume increased 40%
New competitor mentioned 12 times
Avg call duration down 15%
Spanish language requests up 25%
AI-generated weekly digest delivered to your team
Personalized reports with trends, multi-week patterns & recommended actions
What Business Compass Tracks For You
From the calls and chats your AI agent handles, Business Compass automatically extracts and organizes the insights that help you grow your business.
Measured Metrics
Track numeric data automatically — appointments booked, revenue discussed, order quantities, and any custom metrics relevant to your business.
Customer Intent Detection
Automatically identify what customers are looking for — pricing inquiries, appointment requests, support needs, and more.
Key Observations
Surface important patterns and anomalies — unusual call volumes, emerging customer concerns, or opportunities you might miss.
Transferred Call Intelligence
Get insights from the entire call — even the portions transferred to your staff. Combined with sentiment analysis for a complete picture.
AI-Written Weekly Digest
Each week, AI compares your performance to last week, references historical patterns, and writes a custom email report with a headline, stats, wins, concerns, and a recommended action.
Pinned Insights
Pin the metrics and observations that matter most. Your AI agents will continue tracking and updating them automatically week after week.
Intelligence From Every Part of the Call
Even if you're using your AI agent purely as a call router, Business Compass continues to gather intelligence from the transferred portions of the call. This means you get valuable insights from conversations between your customers and your staff—not just the AI-handled portion.
Combined with sentiment analysis, this becomes incredibly powerful. Understand how customers feel during their entire journey—from the initial AI greeting through to resolution with your team.
Call Router? Still Get Intel
Using your AI agent just to route calls? You'll still capture insights from what happens after the transfer.
Sentiment Analysis + Transfers
Track customer sentiment throughout the entire call—see how emotions change from AI handling to staff resolution.
Complete Visibility
Get a holistic view of customer interactions—what they asked for, how they were helped, and how they felt about it.
Full Call Intelligence
Insights captured from the entire conversation
• Customer intent detected: Billing inquiry
• Sentiment: Neutral
• Issue discussed: Payment plan options
• Resolution: Extended payment arranged
• Final sentiment: Positive
Business Compass analyzed the entire conversation—AI handling and staff resolution—to provide complete intelligence.
From Conversation to Actionable Insight
No setup required. Business Compass works automatically with your echowin AI agents.
Your AI Agent Handles Conversations
As your echowin AI agent handles calls and chats, Business Compass silently analyzes every conversation in real-time — including transferred call portions.
Your AI Agent Handles Conversations
As your echowin AI agent handles calls and chats, Business Compass silently analyzes every conversation in real-time — including transferred call portions.
Insights Are Extracted Automatically
AI identifies measured metrics (appointments booked, revenue discussed), customer intents (pricing inquiry, support request), and key observations (unusual patterns, emerging concerns).
Insights Are Extracted Automatically
AI identifies measured metrics (appointments booked, revenue discussed), customer intents (pricing inquiry, support request), and key observations (unusual patterns, emerging concerns).
Trends Build Over Time
Each week, a snapshot of your business intelligence is stored. Business Compass tracks up to 12 weeks of history and builds a master profile, spotting multi-week trends like "appointment requests growing for 3 consecutive weeks."
Trends Build Over Time
Each week, a snapshot of your business intelligence is stored. Business Compass tracks up to 12 weeks of history and builds a master profile, spotting multi-week trends like "appointment requests growing for 3 consecutive weeks."
AI Writes Your Weekly Digest
Every week, AI compares this week vs. last week, references your historical data, and generates a personalized email report with a headline, key stats, wins, concerns, and one recommended action — sent to your whole team.
AI Writes Your Weekly Digest
Every week, AI compares this week vs. last week, references your historical data, and generates a personalized email report with a headline, key stats, wins, concerns, and one recommended action — sent to your whole team.
Your Dashboard Stays Current
View insights on your Business Compass dashboard alongside the latest digest. Pin the metrics that matter most and they'll be tracked automatically going forward.
Your Dashboard Stays Current
View insights on your Business Compass dashboard alongside the latest digest. Pin the metrics that matter most and they'll be tracked automatically going forward.
Business Compass is Free for a Limited Time
Get full access to AI-powered business intelligence and weekly digests at no cost while we roll out this feature. Start now before pricing kicks in.
$0 while in early access
Full Business Compass + AI-generated weekly digests at no cost — start now before pricing is introduced
Frequently Asked Questions
Everything you need to know about Business Compass.
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