Question 1

What is echowin?

Accepted Answer

echowin is an all-in-one AI call answering and workflow automation platform designed to help businesses of all sizes automate their incoming phone calls, enhancing efficiency and customer satisfaction. Our platform utilizes the latest advancements in AI to provide you with an end to end business automation solution, from the phone number to the CRM.

Question 2

How does echowin benefit my business?

Accepted Answer

echowin saves time, lowers expenses, delights customers, and provides better visibility into your call data. Our AI voice agents ensure no hold times, faster resolution, 24/7 availability, and quick access to information for your callers.

Question 3

How did echowin start?

Accepted Answer

The idea for echowin was sparked when our CEO, Kaushal Subedi, saw his mother struggle to manage phone calls at her small business. Realizing the potential of AI to solve this problem, he teamed up with co-founders Ashish Ghimire and Aayush Lamichhane to create a platform that can provide small and medium sized businesses access to latest advancements in AI without the complexity.

Question 4

What makes echowin different?

Accepted Answer

Unlike generic solutions, echowin offers a customizable base layer and tools that allow businesses to model and automate their existing workflows. Our platform integrates with over 7000+ business applications and supports custom integrations through HTTP Rest API and webhooks. We are functionality first and our engine seamlessly fuses the power of generative AI with the flexibility and control of a flow based system, making it ideal for business use cases.

Question 5

What are the core features of echowin?

Accepted Answer

echowin boasts a range of features including smart knowledge retrieval, interactive templates, a powerful scenario builder, built in intelligent CRM, text messaging, smart transfers, call summaries, intelligent solution developer chatbot and much more. Our platform is designed to easily handle complex workflows and provide a seamless experience for both businesses and their customers. We offer businesses end to end solutions for not just call management, but back office business process automation as well.

Question 6

What industries can benefit from echowin?

Accepted Answer

echowin is versatile and can be used by a wide range of industries including but not limited to law firms, property management, parking garages, real estate, retail stores, beauty salons, and more. We also have a product ready for medical practices, pending HIPAA compliance.

Question 7

How easy is it to set up echowin for my business?

Accepted Answer

Setting up echowin is straightforward, usually taking less than 15 minutes. You will be guided through the intelligent AI powered onboarding process, and our team is available to assist you at every step. We also offer solutions development packages for custom requirements.

Question 8

What are the pricing plans for echowin?

Accepted Answer

We offer three pricing plans to cater to different business , with white glove service for enterprises. Please check our pricing page on our website for latest prices. We also offer custom pricing for large enterprises and businesses with unique requirements.

Question 9

Does echowin have integrations with business apps?

Accepted Answer

Yes, echowin integrates with over 7000+ business applications through Zapier and supports custom integrations via HTTP Rest API and webhooks, ensuring seamless connectivity with your existing systems.

Question 10

How does echowin ensure the quality of AI interactions?

Accepted Answer

Our AI engine orchestrates multiple large language models to provide robust and natural conversations with minimal latency. We also offer features like live transcripts, call summaries, and a virtual playground for testing scenarios to ensure high-quality interactions.

Question 11

What kind of support does echowin offer?

Accepted Answer

echowin provides around-the-clock support due to our global team presence. Our management portal allows you to monitor and train your system easily, and we offer detailed call logs, emailed insights, and more to help you manage your operations effectively.

Question 12

How can I get started with echowin?

Accepted Answer

Getting started with echowin is easy. You can sign up for a free trial on our website, choose the plan that best suits your needs, and follow our guided onboarding process. Our team is here to support you every step of the way to ensure a smooth transition to automated call management.

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Frequently Asked Questions

What is echowin?

How does echowin benefit my business?

How did echowin start?

What makes echowin different?

What are the core features of echowin?

What industries can benefit from echowin?

How easy is it to set up echowin for my business?

What are the pricing plans for echowin?

Does echowin have integrations with business apps?

How does echowin ensure the quality of AI interactions?

What kind of support does echowin offer?

How can I get started with echowin?

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